This article applies to PRTG Network Monitor 15 or later
Resolving the "Wrong" Credentials Issue when Adding VMware Sensors
Before you can add VMware sensors to PRTG, you have to provide Credentials for VMware on the parent device to which you want to add the sensor and that represents your target VMware server. Usually it works if you use the credentials of a user with sufficient rights (for example, read-only) to obtain statistics from VMware, but please consider:
Do not use special characters in Single Sign-On (SSO) passwords!
Otherwise you will not be able to add the sensor at all because the Add Sensor dialog aborts with an error message about incorrect user name or password. The following special characters do not work in SSO passwords for vCenter servers:
- Non-ASCII characters (including the euro (€) sign, for example)
- Ampersand (&)
- Semicolon ( ; )
- Double quotation mark ( " )
- Single quotation mark ( ' )
- Circumflex ( ^ )
- Backslash ( \ )
- Percentage (%)
Please change the password for your vCenter accordingly and use this password in the settings of the target device in PRTG.
Note: This issue is not caused by PRTG but is a known bug of VMware. For details, please see this article in the VMware Knowledge Base.
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