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placeholder for upstream group

Votes:

0

Hello guys and girls,

We have a customer who has it's own probe. This customer has several companies, which we have devided as follow:

Main company (probe) Company a (group) Location a (group) Location b (group) Company b Location a Location b

and on (you get the point -)). For this customer we added some speed triggers / notifications and error notifications. We use the default e-mail template, which i am trying to customize a bit into our own liking.

Whenever we get an e-mail we see in the parents field the probe name with groupname in which the event was triggered and eventually the device with ip-address. The challenge lies that some of the underlying companies have the same location with devices, which forces us to look at the ip-adres in order to find the correct device.

I was wondering if there is a placeholder which i can add, to see the main group (in this example a place holder for Company a) in the e-mail notification.

notifications placeholders prtg

Created on Nov 3, 2015 10:15:23 AM



2 Replies

Accepted Answer

Votes:

1

So here's the structure again, using lists:

  • Main Company (Probe)
    • Company A (Group)
      • Location A (Group)
      • Location B (Group)

I assume that once a device of Location B of Company A triggers a notification, you want to know that the notification was basically triggered by Company A, right? That can be done; you'll have to use Location B's comment tab and enter Company A there. Then you can use %commentsgroup to implement it into your notification :)

Let me know if I got you wrong/right :)

Created on Nov 3, 2015 2:22:08 PM by Stephan Linke [Paessler Support]

Last change on Nov 3, 2015 2:23:00 PM by Stephan Linke [Paessler Support]



Votes:

0

Hello Stephan,

You where right on the spot! Just implemented it and works like a charm!

Thanks for the fast and good support!

Kind regards, Roy

Created on Nov 4, 2015 7:18:33 AM




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