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PRTG Support Bundle

Votes:

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Hello,

Our Network is behind firewall and proxy. I wish to know what are the required IP address and ports for sending the PRTG Support Bundle.

Regards, Yaron

contact-support firewall proxy

Created on Nov 5, 2015 3:03:53 PM



2 Replies

Votes:

0

Hello,

The supportbundle is now sent via the PRTG Cloud (as of PRTG version 15.4.20). It then needs port 443, and the URL:

https://api.prtgcloud.com:443

It is not possible to define an exact IP, as the underlying Amazon Web Services use a range of IPs (which you could discern on https://ip-ranges.amazonaws.com/ip-ranges.json).

best regards

Created on Nov 6, 2015 8:50:42 AM by Torsten Lindner [Paessler Support]



Votes:

0

Thank you, i will try that.

Created on Nov 8, 2015 3:10:42 PM




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