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PRTG Support Bundle

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Hello,

Our Network is behind firewall and proxy. I wish to know what are the required IP address and ports for sending the PRTG Support Bundle.

Regards, Yaron

contact-support firewall proxy

Created on Nov 5, 2015 3:03:53 PM by  YEidelman (0) 2



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Hello,

The supportbundle is now sent via the PRTG Cloud (as of PRTG version 15.4.20). It then needs port 443, and the URL:

https://api.prtgcloud.com:443

It is not possible to define an exact IP, as the underlying Amazon Web Services use a range of IPs (which you could discern on https://ip-ranges.amazonaws.com/ip-ranges.json).

best regards

Created on Nov 6, 2015 8:50:42 AM by  Torsten Lindner [Paessler Support]



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Thank you, i will try that.

Created on Nov 8, 2015 3:10:42 PM by  YEidelman (0) 2



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.