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Show DOWN(Acknowledged) group by "Acknowledged by"

Votes:

1

Is it possible to list all DOWN(Acknowledged) and group the view by "Acknowledged by"? We want to inform the user who acknowledged the alarm that it's still down.

acknowledge list show

Created on Nov 10, 2015 2:06:47 PM



3 Replies

Votes:

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Sorry, sorting is not available for message columns. You can however view all acknowledged alarms:
http://your-prtg-server/sensors.htm?filter_status=13

Created on Nov 11, 2015 12:44:00 PM by Stephan Linke [Paessler Support]

Last change on Nov 11, 2015 12:44:08 PM by Stephan Linke [Paessler Support]



Votes:

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The problem we have is that some of our employees acknowledge alarms on "Unlimited" and then they forget to follow it up. I would like to create a report on who has acknowledged an alarm so that I can inform them, is that possible?

Created on Dec 16, 2015 2:29:47 PM



Votes:

0

Hm, not out of the box. The protocol messages from each device can be extracted from the API and you'll have to parse the message for the username and compare the dates...not that trivial, I'm afraid :/ The URL for the protocol messages would be:

http://<your-prtg-host>/api/table.xml?content=logs&output=xml&columns=dateonly,timeonly,message,sensor,sensorid&id=<sensor-id>

Created on Dec 18, 2015 8:36:28 AM by Stephan Linke [Paessler Support]




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