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PRTG scheduled email reports not attaching pdf report



We have a report schedule setup in our environment to send few sensor info via email, where pdf is attached along with the email. All worked ok until a few days back where we stopped getting the pdf attachment along with the email. The 'Scheduled Processing' settings are configured for send via email only and has not been changed. An interesting things is that when I manually run a report, I get the email with the PDF attached. So basically only the scheduled email reports are showing this issue. I looked at the Core server logs and don't see any info regarding failed pdf generation in it. Any info that can help me troubleshoot this?

email pdf reports schedule

Created on Nov 10, 2015 6:55:13 PM

1 Reply



first, could you check if the print spooler service is still running? If yes, please forward us a support bundle to [email protected].
Best regards

Created on Nov 12, 2015 12:54:56 PM by  Konstantin Wolff [Paessler Support]

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