Problems running CSVExport - Getting 404 Not Found Error

Hi,

I keep getting this error when I run this tool against our PRTG instance: C:\My Documents\Downloads\PTF.CSVExport>CSVExport.exe -pu=<hidden> -pp=<hidden> -ps=http://<ip address hidden>:8080 -s=4544 -f:C:\Tools Processing sensor 4544 Getting data for sensor 4544 0:The remote server returned an error: (404) Not Found. Press any key to continue

Can you please let me know how can I fix this problem? I am able to hit this server through browser without any problem.

Thanks, Amar

404 csvexport error prtg

Created on Jul 13, 2010 11:21:07 PM by amargoradia (0) ●1

Last change on Jul 15, 2010 8:54:32 AM by Daniel Zobel [Product Manager]

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Accepted Answer

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Your Vote:

Hi Amar,

The 404 is returned by the (PRTG) server you are trying to connect to. Please check your

Protocol (http / https)
IP
Portnumber

Try this url that should open the root tree view of your PRTG server and substitute the variables with the same IP:port, username and password you are using with CSVExport.

http://[prtgserver_ip:port]/group.htm?id=0&username=[username]&password=[password]

If you are getting the 404, the protocol, IP, or port is wrong.

Created on Jul 14, 2010 3:34:14 PM by PRTG Tools Family [prtgtoolsfamily.com] (13,413) ●3 ●4

Last change on Jul 20, 2010 1:56:27 PM by Daniel Zobel [Product Manager]

4 Replies

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Your Vote:

Hello,

seeing as this tool was developed by the PRTG User Gerard Feijth, please contact him (http://code.google.com/p/prtg7addons/wiki/CSVImport). I'm sure he will be able to help you.

Best Regards.

Created on Jul 14, 2010 1:06:43 PM by Torsten Lindner [Paessler Support]

Accepted Answer

Votes:

0

Your Vote:

Hi Amar,

The 404 is returned by the (PRTG) server you are trying to connect to. Please check your

Protocol (http / https)
IP
Portnumber

Try this url that should open the root tree view of your PRTG server and substitute the variables with the same IP:port, username and password you are using with CSVExport.

http://[prtgserver_ip:port]/group.htm?id=0&username=[username]&password=[password]

If you are getting the 404, the protocol, IP, or port is wrong.

Created on Jul 14, 2010 3:34:14 PM by PRTG Tools Family [prtgtoolsfamily.com] (13,413) ●3 ●4

Last change on Jul 20, 2010 1:56:27 PM by Daniel Zobel [Product Manager]

Votes:

0

Your Vote:

Hi Gerard,

Thanks so much for your reply. I am unable to access the URL while passing my username and password. It gives me this error message:

"User-Login You must be logged in to access this page!"

Thanks, Amar

Created on Jul 15, 2010 1:25:43 AM by amargoradia (0) ●1

Votes:

0

Your Vote:

Please try with the URL

http://[prtgserver_ip:port]/group.htm?id=0&username=[username]&password=[password]

(corrected in post above)

You must use username instead of user.

Created on Jul 15, 2010 8:58:13 AM by Daniel Zobel [Product Manager]

Last change on Jul 20, 2010 1:55:53 PM by Daniel Zobel [Product Manager]