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Problems running CSVExport - Getting 404 Not Found Error

Votes:

0

Hi,

I keep getting this error when I run this tool against our PRTG instance: C:\My Documents\Downloads\PTF.CSVExport>CSVExport.exe -pu=<hidden> -pp=<hidden> -ps=http://<ip address hidden>:8080 -s=4544 -f:C:\Tools Processing sensor 4544 Getting data for sensor 4544 0:The remote server returned an error: (404) Not Found. Press any key to continue

Can you please let me know how can I fix this problem? I am able to hit this server through browser without any problem.

Thanks, Amar

404 csvexport error prtg

Created on Jul 13, 2010 11:21:07 PM

Last change on Jul 15, 2010 8:54:32 AM by Daniel Zobel [Product Manager]



Best Answer

Accepted Answer

Votes:

0

Hi Amar,

The 404 is returned by the (PRTG) server you are trying to connect to. Please check your

  • Protocol (http / https)
  • IP
  • Portnumber

Try this url that should open the root tree view of your PRTG server and substitute the variables with the same IP:port, username and password you are using with CSVExport.

http://[prtgserver_ip:port]/group.htm?id=0&username=[username]&password=[password]

If you are getting the 404, the protocol, IP, or port is wrong.

Created on Jul 14, 2010 3:34:14 PM

Last change on Jul 20, 2010 1:56:27 PM by Daniel Zobel [Product Manager]



4 Replies

Votes:

0

Hello,

seeing as this tool was developed by the PRTG User Gerard Feijth, please contact him (http://code.google.com/p/prtg7addons/wiki/CSVImport). I'm sure he will be able to help you.

Best Regards.

Created on Jul 14, 2010 1:06:43 PM by Torsten Lindner [Paessler Support]



Accepted Answer

Votes:

0

Hi Amar,

The 404 is returned by the (PRTG) server you are trying to connect to. Please check your

  • Protocol (http / https)
  • IP
  • Portnumber

Try this url that should open the root tree view of your PRTG server and substitute the variables with the same IP:port, username and password you are using with CSVExport.

http://[prtgserver_ip:port]/group.htm?id=0&username=[username]&password=[password]

If you are getting the 404, the protocol, IP, or port is wrong.

Created on Jul 14, 2010 3:34:14 PM

Last change on Jul 20, 2010 1:56:27 PM by Daniel Zobel [Product Manager]



Votes:

0

Hi Gerard,

Thanks so much for your reply. I am unable to access the URL while passing my username and password. It gives me this error message:

"User-Login You must be logged in to access this page!"

Thanks, Amar

Created on Jul 15, 2010 1:25:43 AM



Votes:

0

Please try with the URL

http://[prtgserver_ip:port]/group.htm?id=0&username=[username]&password=[password]

(corrected in post above)

You must use username instead of user.

Created on Jul 15, 2010 8:58:13 AM by Daniel Zobel [Product Manager]

Last change on Jul 20, 2010 1:55:53 PM by Daniel Zobel [Product Manager]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.