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Prtg become unresponsive

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Hello Experts,

I am facing a weird issue regarding PRTG server. It happens in two times in week that my PRTG server become unresponsive when I try to access the prtg server via url it gives request timed out. When I looked into the prtg server the server resources are normal but I have to restart the prtg core services in order to access the prtg from the web browser. My prtg was running pretty stable from the day I started using it but recently I am facing constant request timed out issue from the browser. Recently we have not updated any component of PRTG.

Any suggestions what could be the issue or where to look at the PRTG logs.???

prtg web-interface webserver

Created on Dec 7, 2015 11:19:12 AM



1 Reply

Votes:

0

Hello,

Please forward us a Support Bundle including the system log files for analysis. This can be done via the "Contact Support" ribbon in the lower right corner of the web interface. Please refer to this KB-Thread when submitting the Bundle. In case the web interface is not accessible, please open the "PRTG Administration Tool" and send us the Log Files from the tab card "Logs and Infos".

Best regards.

Created on Dec 7, 2015 11:59:16 AM by Torsten Lindner [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.