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Very slow remote access

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I have PRTG running on a Windows machine.

I've set it to run on all available IPs, and I have a custom port (8443). SSL is enabled, and set to high security.

When I connect to the server locally (192.168.1.96:8443) it works fine. When I try to connect remotely (https://webaddress.com:8443) it loads very slowly, and will often not load certain aspects of the interface. I have port forwarded in the same way I would for anything else.

Is there something I'm doing wrong?

access port remote slow

Created on Dec 11, 2015 7:40:26 PM by  xdgfx (0) 1



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Hello,

what browser are you using locally and which one remote?

Do you have a pc next to the PRTG server that can connect directly to the IP of the PRTG server without the need of going trough your firewall that does port forwarding?

Created on Dec 14, 2015 8:10:31 AM by  Aurelio Lombardi [Paessler Support]



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Latest chrome for both; it's the same computer the only thing I change is the ip to connect to. The computer is connected locally to the prtg server

Created on Dec 14, 2015 8:17:38 AM by  xdgfx (0) 1



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Hello,

for a better analysis of the issue, please send us a support bundle from within the PRTG web interface to

[email protected]

to send the support bundle, please go to

Setup -> Contact Support

please add some reference to this KB article in the text.

Created on Dec 15, 2015 7:39:47 AM by  Aurelio Lombardi [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.