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Start up error

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When starting the control panel I get an error:

Missing max sensors fix step 12 / 13

Can some one please help me.

Thank you

sensor-max-missing startup system-error

Created on Dec 14, 2015 5:58:50 AM



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Accepted Answer

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Hello,
we appreciate your contact.

As for the error message that you're encountering:

Error (Fix12to13: Failed to read max sensor id from config!)

This most likely indicates that PRTG's configuration file was somehow corrupted. Please refer to the following article to restore a previous backup of your PRTG Configuration (which is automatically updated on a daily basis by default).

Your PRTG's PRTG Core Server Log (1).log (Default: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System\) may provide additional details to why the config was corrupted. But in such cases, don't hesitate to contact-us and we'll be glad to assist.

Created on Dec 14, 2015 12:22:57 PM by Luciano Lingnau [Paessler]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.