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Cannot activate Network Monitor after moving to new server

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After moving Network Monitor to another server I cannot activate my commercial licensed version on the new server. The messages are: 'Activation failed.' and 'Activation: Check via activation1.paessler.com, result is \"License too old\'. Both servers have the same current Network Monitor version installed, but different Windows Servers: the old one has 2008R2, the new one: 2012R2. Network Monitor is turned off on the old server (Core Server and Probe Service). What can I do to correct this problem?

activation move network-monitor

Created on Dec 15, 2015 9:45:03 AM



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Accepted Answer

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Hi Marcin,

I just enabled another activation attempt in our systems. If the activation does not succeed automatically, kindly restart the PRTG Core Server Service, this will activate the license if the PRTG server is connected to the internet.

Best regards, Felix

Created on Dec 15, 2015 10:08:59 AM by Felix Saure [Paessler Support]



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Hi,

Successfully activated after restarting Core Server. Thanks a lot :)

Created on Dec 15, 2015 12:49:13 PM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.