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Using PRTG GUI with two different versions

Votes:

0

Hi,

we've two PRTG services with two differet versions. 7.2.4 and 7.3.5. when trying to connect to the 7.3.5 version with the GUI it requires to update the GUI software. after re installing the GUI we can connect to the 7.3.5 but can't connect to the 7.2.4. is there a way touse the same GUI for both versions ?

Thanks,

Liad

gui prtg web-gui windows-gui

Created on Jul 14, 2010 12:59:10 PM

Last change on Jul 30, 2010 9:05:34 AM by Daniel Zobel [Product Manager]



4 Replies

Votes:

0

Hello,

the version of your PRTG Server and the PRTG WinGUI have to match. It is not possible to use different versions, this may result in exceptions or crashes in PRTGs webserver.

Best Regards.

Created on Jul 14, 2010 1:10:52 PM by Torsten Lindner [Paessler Support]



Votes:

0

Hi,

isn't there backward support for the GUI ?

is it possible to upgrade the PRTG server with no downtime ?

Thanks,

Liad

Created on Jul 14, 2010 1:12:48 PM

Last change on Jul 30, 2010 9:04:57 AM by Daniel Zobel [Product Manager]



Votes:

0

As said, it has to be same version between PRTGs WinGUI and Server.

I'm afraid Updating/Upgrading PRTG will always cause a small downtime, as the executable files need to be updated/exchanged. This can't be avoided.

Created on Jul 14, 2010 1:22:56 PM by Torsten Lindner [Paessler Support]



Votes:

1

Liad,

You can always run the other PRTG GUI in Windows 7 XP mode if you have the possibility. Unfortunately you see two notifiers on your desktop area. Search the Internet for installation instructions at the following link:

http://lifehacker.com/5245396/set-up-and-use-xp-mode-in-windows-7

Br, Olli Jokinen

Created on Jul 27, 2010 10:55:07 AM

Last change on Jul 30, 2010 9:04:16 AM by Daniel Zobel [Product Manager]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.