If you are like me and mostly monitor Linux servers and Networking equipment, you will find that the only useful System Information Panel is "System". You will also see that some of the longer strings of text gets cut off which is really annoying.

A little bit of a hack but it works non the less. (Keep in mind that a PRTG update will clear this).

If you want to have all your panels on top of each other with no cutting off of text then do this:

Go to your PRTG directory and open the file

• \PRTG Network Monitor\webroot\controls\sysinfo.htm. At your <div class="panel panel-grid wrap-panel sysinfo-panel"> line, just remove the panel class.

Then for each panel, remove sad face image: <img src='/images/no_data.svg'> as well as the prtg-sysinfo class value.

The next step is for Paessler to augment this feature to get information from non-windows devices or to allow us to customize the interface.

Getting a Linux PS AUX list will be a fantastic feature.

How often PRTG does System Information data update?

Hi Tomasz,

PRTG retrieves system information for each table once every 24 hours and after server restarts. The tables Users, Services, and Processes refresh automatically every time you open the System Information tab. You can also manually update the tables.

See also: PRTG Manual: System Information

Regards,

PRTG stands for Paessler Router & Traffic Grapher. Seem reasonable to expect cisco & juniper routers & switches to have this feature work. Instead, just the system tab works. Would love to have SNMP inventory built in for both HW & SW.

Hello wschulze,

Please note that this is the first, basic version of the "System Information" feature. As we do with all features, we will evaluate how you, the customers, use it and which additional functionalities you desire. We collect your feedback, and based on this feedback we can decide about new possibilities and options for "System Information".

So, your feedback is counted!

Best,

Is it possible to disable it? I didn't like the idea of exposing my user accounts there...

Hello

In order to disable system information on all devices, go to the root group settings (On the Root group's overview page, click on the Settings tab to change settings) and disable "System Information" in the section "ADVANCED NETWORK ANALYSIS".

Hello.

Is there or you can create any type of report showing me all this information?

Thank you

Hello,

PRTG stores system information results in the \System Information Database subdirectory of your PRTG data folder. The files are available in JSON format.

Hi,

if the "PRTG retrieves system information for each table once every 24 hours and after server restarts." then how come even on the local probe device I can see something like: "Hardware liegt 6 Tg. 14 Std. 57 Min. zurück", same for the Software TAB and for System. If I click on refresh, it does retrieve new information...

I just would like to have information like Serial numbers etc. of a broken device (which will not be available for SNMP refresh while being broken.. ;)). Best would be to have this also available in Notifications via %placeholders%

KR Lars

Dear Lars

Notifying based on the System Information, or pulling data from it for notifications is not something we are planning in the foreseeable future. While we see the usefulness, we are having many features on our lists which we consider much more important.

Some data of the system information can be extracted via the API, though this is not documented as many things still can change. An example call looks like

/api/table.csv?id=40&content=sysinfo&category=hardware&columns=_displayname,_class,_caption

You might want to look into the folder C:\ProgramData\Paessler\PRTG Network Monitor\System Information Database.

You find several subfolders, containing files. Despite their file extension, the content is actually a JSON. This could be useful if you want to extract system information data gathered by PRTG.

The file names use the device object ID. You can use the PRTG API to generate a list of devices, showing name and object ID. An example call looks like

/api/table.json?id=0&content=devices&columns=objid,name

Hi Arne,

thanks for the information. Although you didn't really react to the question, why the data is not being automatically updated every 24 hours..

KR Lars

Dear Lars

Please check if you disabled the System Information for that branch of the object tree (Settings / Advanced Network Analysis).

Hello Arne, I've double-checked that System Information is enabled right along the subtree from top to my device and yes: It is! But unforunately the the tab says in the panel "System" "liegt 195 Tg. zurück" (195 days ago). That is what Lars asked for: How to regularily update this panel (or complete tab "System Information")?

Dear SecPRTG

In this case, please check if you are using the most recent PRTG version. If that one still does not update the system information within the next 24 hours, please contact [email protected].

It'd be great if the information picked up here could be used as part of filters and searches. ie. "Show me all devices that are running Windows Server 2008 R2" for example. Or potentially, have the option of writing that information, abbreviated as tags against those devices.

Dear mbarrett,

yes, it would be helpful if the system information data could be searched or filtered. However we have to prioritize, as the development currently works on other parts of PRTG. We envision PRTG a traditional network monitor and don't plan to go into the direction of an inventory. As we see more and more usage of the system information feature, we however keep an eye on this and look if and how we can improve it.

I have written a powershell command to pull all the info based on Arne's comment above. Requires the PRTGAPI module.

https://gist.github.com/JustinGrote/2595843babdccb3e38f91ad64fc34aee

Usage:

. Path/To/Get-PRTGDeviceSysInfo.ps1

Get-Help Get-PRTGDeviceSysInfo -detailed

Get-Device "MyDevice" | Get-PRTGDeviceSysInfo -Category Software

@jgrote I tried your ps script and get an failure that the api is missing. I run the Script directly on the PRTG Server. Is this wrong?

I dont have snmp enable in some server, is possible fill the tables using customized commands? I mena, I have linux servers, I would like to report there the list of installed packages for example or the list of latest available updates.

Dear Tuxprtg,

using custom scripts or protocols is not possible for the System Information tab. PRTG uses SNMP (and for Windows devices, also WMI.)

As of now, additions to the System Information feature are not planned, because the developer currently work on other features which includes new sensor technologies. This is the main focus of PRTG.

I would like to see us being able to run a report based on the information that is in the System Information tab. I would only need to poll make, model, and serial number. If I was able to do that, that would give a full inventory of all devices monitored by PRTG.

Landrin,

At this time we do not have anything within PRTG that will do reporting off this information.

However, the information is stored in clear JSON in the following folder on your PRTG server.

C:\ProgramData\Paessler\PRTG Network Monitor\System Information Database

Benjamin Day
Paessler Support

Hi!

I have 2 questoins about this.

1. I am looking to get reports like Landrin is also looking for. The "static" data of a switch, camera or other stuff with information like: Model, Serial, Firmware, Software, Hardware Version. So any progress on collecting this data into a report?
2. I also want to add and remove more data collected to the System information database. I have for instance a switch that reports 20+ mac address into system information. This is not important for me to have the mac addresses of each interface or vlan, what it don't report that I want is Gateway, SW/FW/HW versions, vendor, model (today i get "System description, which is to long for me).

This is the information I want under System information for an Cisco CBS350 Switch.

System Name - PRTG
System Location - PRTG
Serial Number - PRTG
Model - OiD - 1.0.8802.1.1.2.1.5.1.1.2.7 
Model Description - PRTG 
HW REV - OID - 1.0.8802.1.1.2.1.5.1.1.2.2 
Contact info - PRTG 
MAC Address - PRTG – Remove VLAN / Interfaces / Port groups / Tunnel  / Loopback Addresses 
IP – PRTG – Remove IPAddress / Logical-int 1 IPAddress / 1 / IPAddress / User Defined Port 1 
GW - ? 

SW REV - OID - 1.0.8802.1.1.2.1.5.1.1.2.4 
FW REV - OID - 1.0.8802.1.1.2.1.5.1.1.2.3 
VENDOR - OID - 1.0.8802.1.1.2.1.5.1.1.2.6

Is this something that can be done? :)

Hello,

PRTG does not have any reporting capabilities for the system information as of now.

The information is automatically retrieved for the tables System, Hardware, and Software, the tables Users, Services, and Processes refresh each time you open the System Information tab, and since the information is per device, it is not something you can manually edit easily.