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Enterprise Console Update Fail




Enterprise console won't connect to the server running locally.

It complains the versions are incompatible.

Server is running latest version.

When I download and try to re-install the console it fails with a message saying I need to upgrade the full server....but it wont upgrade since it is the latest already.

How can I upgrade the console (which is an older version than the server)?



enterprise-console upgrade windows

Created on Jan 13, 2016 3:39:56 PM

2 Replies



If I re-install PRTG over the existing one, will I lose my settings and existing sensors/devices?

Created on Jan 14, 2016 2:31:02 PM



Luis, can you share some screenshots showing the versions? If you just re-install the PRTG Server you will not lose settings or data (if you want to play it safe though, follow this link to our PRTG Backup guide).

Created on Jan 15, 2016 12:14:49 PM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.