Hi,
We're getting this error on number WMI sensors that monitor Windows services. Restart of WMI service and subsequently affected service fixes the problem but it keeps coming back regularly. How can we fix this?
Thanks
Tomas Repka
80080005: Server execution failed
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3 Replies
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Hi Tomas,
I don't know which version you are using. With 15.4.21.xxxx we have a bug that leads to WMI Service Sensors turning grey/not receiving data after restarting the monitored service. This will be fixed with the first 16.x version planned for this week. However in your case it might be something different, see also this post from Microsoft. Since you've also sent us an email, I will also answer to that with further information.
Kind regards.
Created on Jan 19, 2016 9:09:21 AM by
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Hi Hohenstein,
The recent update (16.1.21.1258) fixed an issue that caused otherwise working WMI Service Sensors to stop receiving data under certain circumstances.
What you (and Tomas) describe is something different. Keep in mind that errors/responses like these basically come from the targeted machine and are only "reflected" by PRTG. You can use WMI Tester to test the queries manually, which can be found here. Also be aware that not every query is the same and if one WMI Sensor works on a target, it does not imply that all other WMI queries from other sensors will be successful, too.
See also:
- My WMI sensors don't work. What can I do?
- I have tried a lot of things to fix my WMI. What else can I try to avoid reinstalling Windows?
Kind regards.
Created on Jan 20, 2016 8:11:41 AM by
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