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ESXi host returns with warnings about hardware which is not on the server.

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We have several HP servers under our control. All of them are running the same ESXi version but 1 of our HP servers returns in prtg with the following message:

Warning. 4 elements return a warning state: Power Supply 3 Power Supplies - unknown; System Board 9 Fans - unknown; System Board 11 Memory: Correctable ECC logging limit reached - unknown; System Board 11 Memory: Uncorrectable ECC - unknown

How can i solve this warning? In my knowledge there is no power supply 3 on the server so i wonder where the warning is coming from.

i hope someone can help me.

Thanks in advance,

Killaars

esxi fail hp warning

Created on Jan 22, 2016 9:31:04 AM by  Killaars (0) 1

Last change on Jan 22, 2016 10:24:26 AM by  Luciano Lingnau [Paessler Support]



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Hello Killaars
we appreciate your inquiry.

The VMware Host Hardware Status (SOAP) Sensor reports exactly the same errors as reported by the ESXi host, please use vCenter or vSphere to check out Hardware Status of your ESXi host, the error will be displayed there as well, this will allow you to confirm the sensor's message.

Starting on PRTG's version 15.3.19 It's possible to ignore specific Errors or Warning within the Sensor's settings, please check the Manual page of the sensor for details:

Best Regards,

Created on Jan 25, 2016 12:34:32 PM by  Luciano Lingnau [Paessler Support]

Last change on Aug 8, 2017 7:39:19 AM by  Luciano Lingnau [Paessler Support]



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Hi,

I Have this error in a SOAP sensor:

>>>Error. 1 element returns an error state: Memory<<<

But in ESXi 'Hardware Status' is everything OK, what could be?

BR

Created on Nov 25, 2016 1:08:11 PM by  Carlascom (120) 1



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Hi Carlascom,

PRTG collects the data from the host that was added as device in PRTG and there might be indeed differences of what you see whether you connect to let's say vCenter or to an ESXi host directly with vSphere.

For example if you have added vCenter as device in PRTG it will poll vCenter for this data, not the ESXi host directly. Now if you are connecting to a single ESXi host with vSphere to check "Hardware Status", you might not see the same data as there might be a syncing issue between vCenter and the ESXi host. If you connect to the same device that you added in PRTG with vSphere, you should the error there too and it might be necessary to restart the management agents to refresh data properly.

Kind regards,

Erhard

Created on Nov 25, 2016 2:47:38 PM by  Erhard Mikulik [Paessler Support]



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Hi, this device is a HOST.

This Host is a single IBM blade. > On IBM blade management everything is OK, the same on vSphere connected to the host.

I found this article, https://www.reddit.com/r/vmware/comments/4gvcy6/prtg_detecting_hardware_error_on_esxi_host/ that maybe is my case.

then I restarted CIM. >> /etc/init.d/sfcbd-watchdog restart

The sensor became in WARNINGS, with this message (on vmware vsphere> hardware status there was an '?' on the list of the devoces: memory, storage, cou etc), and a value of the sensori like '126':

Last Message: Warning. 216 elements return a warning state: Node 1 Socket 2; Node 1 Socket 1; Memory; Processor 1 CPU 1 0: SM BIOS Uncorrectable CPU-complex Error - unknown; Processor 1 CPU 1 0: Configuration Error - unknown; Processor 1 CPU 1 0: FRB1/BIST failure - unknown; Processor 1 CPU 1 0: Thermal Trip - unknown; Processor 1 CPU 1 0: IERR - unknown; Group 4 All CPUs 0: SM BIOS Uncorrectable CPU-complex Error - unknown; Group 4 All CPUs 0: Configuration Error - unknown; Group 4 All CPUs 0: FRB1/BIST failure - unknown; Group 4 All CPUs 0: Thermal Trip - unknown; Group 4 All CPUs 0: IERR - unknown; Group 4 One of CPUs 0: Configuration Error - unknown; Processor 2 CPU 2 0: SM BIOS Uncorrectable CPU-complex Error - unknown; Processor 2 CPU 2 0: Configuration Error - unknown; Processor 2 CPU 2 0: FRB1/BIST failure - unknown; Processor 2 CPU 2 0: Thermal Trip - unknown; Processor 2 CPU 2 0: IERR - unknown; Processor 1 CPU 1 Overtemp 0 - unknown; Memory Device 1 DIMM 1 Temp - unknown; Memory Device 2 DIMM 2 Temp - unknown; Memory Device 3 DIMM 3 Temp - unknown; Memory Device 4 DIMM 4 Temp - unknown; Memory Device 5 DIMM 5 Temp - unknown; Memory Device 6 DIMM 6 Temp - unknown; Memory Device 7 DIMM 7 Temp - unknown; Memory Device 8 DIMM 8 Temp - unknown; Memory Device 9 DIMM 9 Temp - unknown; Memory Device 10 DIMM 10 Temp - unknown; Memory Device 11 DIMM 11 Temp - unknown; Memory Device 12 DIMM 12 Temp - unknown; Memory Device 13 DIMM 13 Temp - unknown; Memory Device 14 DIMM 14 Temp - unknown; Memory Device 15 DIMM 15 Temp - unknown; BIOS 1 No Boot Device: No bootable media - unknown; BIOS 1 No Op ROM Space: Fault Status - unknown; Memory Device 16 DIMM 16 Temp - unknown; Processor 2 CPU 2 Overtemp 0 - unknown; System Chassis 1 NMI State 0: Software NMI - unknown; System Chassis 1 NMI State 0: Bus Timeout - unknown; System Chassis 1 NMI State 0: NMI/Diag Interrupt - unknown; BIOS 1 ABR Status 0: Unspecified - unknown; BIOS 1 Firmware Error 0: Unspecified - unknown; BIOS 1 Firmware Er

the return on error

Last Message: Error. 1 element returns an error state: Memory

Created on Nov 28, 2016 2:15:36 PM by  Carlascom (120) 1



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Hi Carlascom,

I would recommend rebooting the host. Let us know here if that clears the issue. If not, I will contact you then for further details, but we should at least try rebooting it one time first, before proceeding further.

Thank you & kind regards,

Erhard

Created on Nov 28, 2016 4:48:09 PM by  Erhard Mikulik [Paessler Support]



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I am having this same issue on both esxi 5.1 and 6.0, there are no memory issues.

guess I will have to delete the hardware status sensor until PRTG resolves it or works with vmware. might just disable the memory section for now since its false positive.

Created on Jan 12, 2017 11:37:47 PM by  Nick (0)



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Hi googol,

Just to avoid misunderstandings: The sensor performs a SOAP query (basically an HTTPS request) against the device you configured in PRTG (vCenter or single ESXi host) and what the sensor display is exactly the response it gets from the queried device.

There is nothing we can "fix", since the sensor correctly reflects what it gets back. Usually when checking with vSphere client the same device's "Hardware Status" that is configured in PRTG (single host or vCenter), the same messages should be visible there. If that's not the case, then the management agent on the host and/or vCenter is the root of the issue here, not the sensor querying it.

Usually restarting the management agents solves the issue, because the service might be hanging, not refreshing data for some reason.

Kind regards,

Erhard

Created on Jan 13, 2017 9:04:57 AM by  Erhard Mikulik [Paessler Support]



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We encountered the same issue.

After replacing the mainboard in a HPE DL360p G8 (running ESXi 6.0 wiht HP drivers) PRTG reported an hardware error (related to memory). HP ILO did not report any issue, HP Active health system log did also not show any error according to HPE support. No hardware error in vSphere web client or in vSphere full client connected directly to the VM-Host. Rebooting of the server (multiple times) did not solve the problem. Solution: SSH login to the VM-host and run "localcli hardware ipmi sel clear"

Created on Apr 12, 2017 12:03:25 PM by  3rd LineSupport (10)



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Hello 3rd LineSupport,

Thank you for sharing your findings.

Kind regards,

Erhard

Created on Apr 12, 2017 1:01:02 PM by  Erhard Mikulik [Paessler Support]



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The sensors we've got showing as warnings in PRTG are the ones showing in VMware as Unknown. The sensors showing as Unknown is expected behaviour in ESXi 6.5 U2 and ESXi 6.7. https://kb.vmware.com/s/article/57171

Copying and pasting the warning message from the senor to the Known Warnings section of the sensor config resolved it for us, but it would have been better if the sensor results matched what's displayed in vCenter. https://prtg.paessler.com/help/vmware_host_hardware_status_soap_sensor.htm#exespecific

Created on Jan 10, 2019 9:54:19 AM by  Chris Parr (30) 1

Last change on Jan 10, 2019 10:50:12 AM by  Erhard Mikulik [Paessler Support]



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Thanks for sharing your findings, Chris.

Created on Jan 10, 2019 10:50:46 AM by  Erhard Mikulik [Paessler Support]



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After updating our esxi Hosts to 6.7 this warning started to show up in our PRTG.

Warning. 2 elements return a warning state: Add-in Card 5 SD1 0; Add-in Card 5 SD2 0

Is this a a false positive possibly? if so how can I ignore this within our PRTG? - We are on version 19.2.50.2842 of PRTG.

Created on Jun 18, 2019 2:55:41 PM by  jhintz (0)



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Hello jhintz,

When you don't see the same messages in vSphere, then it is usually some underlying issue with drivers. For some cases there might be updated drivers from the regarding hardware vendor of your ESX (Dell, HP etc.), so you might want to contact the vendor to be sure. If you opt for ignoring, then simply copy the messages and put them into "Known Warnings" in the sensor's "Settings" tab.

Kind regards,

Erhard

Created on Jun 19, 2019 11:52:57 AM by  Erhard Mikulik [Paessler Support]



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