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Only send UP notification if DOWN notification was sent

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I am going to restate the request asked here, because I'm not sure the motivation was clear in the original question: https://kb.paessler.com/en/topic/62493-notification-condition-clear-time

We like to have warning notification email sent only when a condition has persisted for some time, e.g., 300 seconds. We also need to get a notification email when these conditions are cleared. It would be very useful if you could set 'clear' notifications to only send if the original notification was sent. As it is today, we get too many 'warning clear' notifications.

To state it more succinctly, we would like to see an additional option under the "When condition clears after a notification was triggered perform" which is something like "Email and push notification to admin only if above criteria triggered an action".

clear notification warning

Created on Jan 22, 2016 1:49:38 PM



1 Reply

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There are several things to consider. First, "When condition clears after a notification was triggered perform" is quite misleading, because the Core Service does not process whether or not a notification has been sent, it only reacts to whether the state definded in the first line of the trigger has changed. More correctly would be something like "When condition clears after a trigger was activated...."

What you can do is this: Use a Threshold Trigger to send the notification. Here you can define things like "when value abc is bigger than 300 for 5 Minutes, then perfom notification xyz". In this case it would not be necessary anymore to set the sensor into warning/error state through limits, because those limits will always switch the sensor state without delay. The sensor would still turn into an error state for example when the sensor query is failing for some reason.

Kind regards.

Created on Jan 25, 2016 3:39:59 PM by Erhard Mikulik [Paessler Support]




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