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how to add a trusted cert-authorothy to ssl certificate sensor

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we are using an internal pki for our ssl protected services. unfortunately the ssl sensor statest that our pki is not trusted. so how can i add our pki, so that it is trusted by this sensor?

certificate pki ssl tls

Created on Jan 26, 2016 6:49:49 PM by  AndreasHuemmer (300) 2 1



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Hi Andreas,

Did you already try adding the PKI certificate to the "Trusted Root Certification Authorities" certificate store of the machine running the PRTG probe?

Created on Jan 27, 2016 10:57:10 AM by  PRTG Tools Family [prtgtoolsfamily.com] (13,163) 3 4



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yes, of course, our pki is listed in the machines trusted root authoroties store.

Created on Jan 27, 2016 11:59:12 AM by  AndreasHuemmer (300) 2 1



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And this PKI certificate is listed in the Local Machine certificate store (opposed to the User certificate store) right?

Created on Jan 27, 2016 12:57:18 PM by  PRTG Tools Family [prtgtoolsfamily.com] (13,163) 3 4



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yes it is.

Created on Jan 27, 2016 3:46:32 PM by  AndreasHuemmer (300) 2 1



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Had this issue too. Resolved it by adding the intermediate CA as well as the root CA to Trusted Root Authorities.

Created on Dec 5, 2016 4:45:35 AM by  mtecson (10)



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.