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RDP Sensor Down, but active connections still alive

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We are experiencing issues with one of our RDP servers. We have approximately 30 users connected through RemoteApp, and about twice/week we'll get 'RDP Down' warnings and then are 50/50 for being able to connect via RDP. Any already active connections stay alive, but nobody new is able to connect. Has anybody else experienced anything like this? It usually fixes itself in 20-30 minutes.

connection rdp rdp-sensor

Created on Feb 15, 2016 10:33:23 PM



3 Replies

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Hi,
What precise sensor type are you using here resp. what sensor is giving the error?
Best regards

Created on Feb 17, 2016 7:53:26 PM by Konstantin Wolff [Paessler Support]



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The sensor type is "RDP (Remote Desktop)" referenced here: https://www.paessler.com/manuals/prtg/rdp_remote_desktop_sensor.

The error is "Not connected (code: PE003).

Thanks!

Created on Feb 17, 2016 7:55:36 PM



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Hi,
the RDP Sensor only connects to the RDP Port and checks if the same is accessible. Where exactly do you get the error message with the users connected?

Created on Feb 19, 2016 2:50:23 PM by Konstantin Wolff [Paessler Support]




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