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PRTG Network Monitor

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Update free version from 16.1.21.1691 to 16.1.22.2252+

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Hello,

I'm trying to update my installation from 16.1.21.1691 to 16.1.22.2252+ (free license) Everytime a receive a error. I know there is a version 16.1.22.2252+ (Dutch) Nieuwe Opdracht ticket: Download van de software update was niet succesvol [2-3-2016 15:17:17] AutoUpdate: Fout tijdens het downloaden van update (Socket Error # 11004 ).

How can I fix this?

installation prtg16 update

Created on Mar 2, 2016 2:34:16 PM by  Curatec (0) 1



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Hello there,
we appreciate your contact.

Could it be that you have a proxy or firewall in place which prevents the auto-update from getting the installer from our servers? If you're using a proxy please keep in mind that it needs to be configured under Setup > System Administration > Core & Probes.

Alternatively, you may simply head to paessler.com/download and download the latest freeware installer, it can be installed directly on top of the running version to update it.

Best Regards,

Created on Mar 4, 2016 12:48:47 PM by  Luciano Lingnau [Paessler]



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