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Update free version from 16.1.21.1691 to 16.1.22.2252+

Votes:

0

Hello,

I'm trying to update my installation from 16.1.21.1691 to 16.1.22.2252+ (free license) Everytime a receive a error. I know there is a version 16.1.22.2252+ (Dutch) Nieuwe Opdracht ticket: Download van de software update was niet succesvol [2-3-2016 15:17:17] AutoUpdate: Fout tijdens het downloaden van update (Socket Error # 11004 ).

How can I fix this?

installation prtg16 update

Created on Mar 2, 2016 2:34:16 PM



1 Reply

Votes:

0

Hello there,
we appreciate your contact.

Could it be that you have a proxy or firewall in place which prevents the auto-update from getting the installer from our servers? If you're using a proxy please keep in mind that it needs to be configured under Setup > System Administration > Core & Probes.

Alternatively, you may simply head to paessler.com/download and download the latest freeware installer, it can be installed directly on top of the running version to update it.

Best Regards,

Created on Mar 4, 2016 12:48:47 PM by Luciano Lingnau [Paessler]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.