Important Notice: PRTG Network Monitor has moved to a subscription-based licensing model as of July 1st 2024. Perpetual licenses with maintenance renewal are no longer available for purchase. For more information, see the Paessler website: Do I need a PRTG maintenance plan?
Hello vwoitk,
thank you for your post.
When you make a purchase, there are two 'objects':
- The PRTG License, which is perpetual for concurrent use in a Single PRTG Core Server
- The included software maintenance, which can be from 1-3 years in 1 year increments
The license is for a lifetime, it entitles you to use the purchased version forever, no strings attached. The "software maintenance" on the other hand is for a certain period, it entitles you to Priority Tech Support(via E-mail/ticket) and to download any newly released version of PRTG released during the covered period.
And yes, if you own a 2,500 sensor's license you can upgrade to a higher license instead of renewing it's maintenance once it expired. For sales/pricing related questions don't hesitate to contact our sales team or contact one of our partners in your region.
Our F.A.Q. also clears some license-related questions:
https://www.paessler.com/support/faqs
Best Regards,
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