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License / Renewal / Upgrade

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If I weer to buy 2,500 sensor license is that forever or does that license need to be renewed per year or after a specific length of time?

Also if for some reason I needed to add more than 2500 sensors can I go up to the next plan as an uprade instead of a new purchase?

Thank you

license renewal upgrade

Created on Mar 31, 2016 1:54:49 PM



1 Reply

Accepted Answer

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Hello vwoitk, thank you for your post.

When you make a purchase, there are two 'objects':

  • The PRTG License, which is perpetual for concurrent use in a Single PRTG Core Server
  • The included software maintenance, which can be from 1-3 years in 1 year increments

The license is for a lifetime, it entitles you to use the purchased version forever, no strings attached. The "software maintenance" on the other hand is for a certain period, it entitles you to Priority Tech Support(via E-mail/ticket) and to download any newly released version of PRTG released during the covered period.

And yes, if you own a 2,500 sensor's license you can upgrade to a higher license instead of renewing it's maintenance once it expired. For sales/pricing related questions don't hesitate to contact our sales team or contact one of our partners in your region.

Our F.A.Q. also clears some license-related questions:
https://www.paessler.com/support/faqs


Best Regards,

Created on Apr 1, 2016 8:26:21 AM by Luciano Lingnau [Paessler]




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