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Why don't my notifications send after the correct threshold?

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I've created State Triggers that look like this: When sensor state is Down for at least 1800 seconds perform "Email to XXX" The Notification "Email to XXX" is set to Method: "Always Notify ASAP". We used the Always Notify ASAP setting so that we do not receive combined/summarized notifications.

From my understanding, the Threshold on the trigger should still be respected, but it is not. However, the notifications also are not being sent ASAP (I assumed one or the other would occur).

What's happening is the notification is firing after the sensor is down for about 10 minutes (it should be 60 minutes). There doesn't appear to be any logic as to why it fires after 10 minutes, since that is not a time value that is used anywhere.

Any assistance is appreciated.

notifications prtg schedule threshold

Created on Apr 12, 2016 1:44:19 PM



1 Reply

Votes:

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Dear Jory Lane

With 1800 seconds, the notification should fire after 30 minutes. Please check both the sensor logs tab, as well as the notification logs (Logs / System Events / Notifications) to see how the sensor status and notification sending matches or fail to match.

If you detect that PRTG behaves different, please contact [email protected], as it is easier via email to send screenshots.

Created on Apr 13, 2016 2:01:20 PM by Arne Seifert [Paessler Support]




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