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Map refresh doesn't work

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Goodmorning,

I've got an LCD in my office where the PRTG map is refreshed every 2/3 minutes (the default time): it happens that sometimes it starts reload the page (in the upper-center of the monitor it appears a "Loading" box) but it didn't work. Usually the page become blank (with the "loading" box in the upper center) but sometimes it shows old graphs information.

How can I fix it?

maps prtg refresh

Created on Apr 13, 2016 8:10:48 AM by  Andrea (220) 1 2



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Hi,
are you using the built in browser of a Smart TV or do you have a PC connected to your TV?
Best regards

Created on Apr 14, 2016 2:30:58 PM by  Konstantin Wolff [Paessler Support]



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I've got a PC connected to it. I open Chrome with the Public URL of the maps.

Created on Apr 15, 2016 1:22:23 PM by  Andrea (220) 1 2



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Thanks. What Version of Chrome are you using and what precise version of PRTG?

Created on Apr 18, 2016 12:58:52 PM by  Konstantin Wolff [Paessler Support]



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The current version of Chrome is: 41.0.2272.118

Created on Apr 18, 2016 1:02:30 PM by  Andrea (220) 1 2



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Could you please try updating your browser? We currently are at Chrome 49, so this might be and issue here.

Created on Apr 18, 2016 1:42:37 PM by  Konstantin Wolff [Paessler Support]



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I updated it: I'll contact you if the problem comes back.

Thanks for all

Created on Apr 18, 2016 3:09:54 PM by  Andrea (220) 1 2



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Even with the update sometimes the refresh stop working

Created on Jun 1, 2016 9:45:40 AM by  Andrea (220) 1 2



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Hi,
you could try using a local HTML File and load the map within a iFrame. Example Code Below:

<html>
<head>
<frameset rows= "*" cols= "*" border=0 frameborder="no">
      <frame src="PUBLIC MAP URL" scrolling="auto" noresize>
</frameset>
</head>
<body>
</body>
</html>

Please replace the PUBLIC MAP URL and save the file e.g. to the Desktop of the Client. Now use Chrome to just show said file.

Created on Jun 2, 2016 1:48:54 PM by  Konstantin Wolff [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.