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Map refresh doesn't work

Votes:

0

Goodmorning,

I've got an LCD in my office where the PRTG map is refreshed every 2/3 minutes (the default time): it happens that sometimes it starts reload the page (in the upper-center of the monitor it appears a "Loading" box) but it didn't work. Usually the page become blank (with the "loading" box in the upper center) but sometimes it shows old graphs information.

How can I fix it?

maps prtg refresh

Created on Apr 13, 2016 8:10:48 AM



8 Replies

Votes:

0

Hi,
are you using the built in browser of a Smart TV or do you have a PC connected to your TV?
Best regards

Created on Apr 14, 2016 2:30:58 PM by Konstantin Wolff [Paessler Support]



Votes:

0

I've got a PC connected to it. I open Chrome with the Public URL of the maps.

Created on Apr 15, 2016 1:22:23 PM



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0

Thanks. What Version of Chrome are you using and what precise version of PRTG?

Created on Apr 18, 2016 12:58:52 PM by Konstantin Wolff [Paessler Support]



Votes:

0

The current version of Chrome is: 41.0.2272.118

Created on Apr 18, 2016 1:02:30 PM



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0

Could you please try updating your browser? We currently are at Chrome 49, so this might be and issue here.

Created on Apr 18, 2016 1:42:37 PM by Konstantin Wolff [Paessler Support]



Votes:

0

I updated it: I'll contact you if the problem comes back.

Thanks for all

Created on Apr 18, 2016 3:09:54 PM



Votes:

0

Even with the update sometimes the refresh stop working

Created on Jun 1, 2016 9:45:40 AM



Votes:

0

Hi,
you could try using a local HTML File and load the map within a iFrame. Example Code Below:

<html>
<head>
<frameset rows= "*" cols= "*" border=0 frameborder="no">
      <frame src="PUBLIC MAP URL" scrolling="auto" noresize>
</frameset>
</head>
<body>
</body>
</html>

Please replace the PUBLIC MAP URL and save the file e.g. to the Desktop of the Client. Now use Chrome to just show said file.

Created on Jun 2, 2016 1:48:54 PM by Konstantin Wolff [Paessler Support]




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