Hello Support,
I have a problem with login to our PRTG server from Android phone. Android phone OS is version 5.1.1 (Lollipop). PRTG for Android is version 16.1.3, dated 04FEB2016, with size of 6.72MB (per Google Play) PRTG Network Monitor server is running version 16.1.22.2657, installed on Windows 2012R2.
All parameters are believed to be entered correctly into the "New Account" menu, and after clicking "Save" I receive the following error message: "Error I could not retrieve the passhash. Perhaps your password is wrong?"
The username + password entered are 100% correct. Not using the passhash as password.
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