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Sound Alarms\Alerts

Votes:

0

Hey Folks,

How are you doing?

I'm facing an issue with the enterprise console, we are not able to receive sound alerts for new alarms, I made sure that the system tray icon is shown up and also configured the play sound alert.

I also tried to restart the program, unfortunately without success.

Any suggestions?

Best Regards,

Omri

alarms alerts prtg

Created on May 9, 2016 8:00:05 AM



5 Replies

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Dear Omri

Which sound file did you select? Please try to use one of the sounds provided with PRTG. Are you now hearing sounds?

Created on May 9, 2016 12:27:54 PM by Arne Seifert [Paessler Support]



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Hey, Ive used the following:

C:\Program Files (x86)\PRTG Network Monitor\Enterprise Console\notifications/sound/alarm_3.wav

Unfortunately this problem come and go, sometimes we hear sounds sometimes we don't.

Created on May 9, 2016 12:30:56 PM



Votes:

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Dear Omri

If you have the Windows volume control open you can see if the loudspeaker should get a signal. If you hear no sound while you should, do you see the level meter in the volume control even though no sound is audible?

Created on May 10, 2016 8:28:24 AM by Arne Seifert [Paessler Support]



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No, I don't see that the level meter in the volume control moving.

Created on May 10, 2016 11:53:00 AM



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0

Dear Omri

In this case please check if another application took exclusive control over the loudspeaker. How often – roughly – are you hearing no sound while the EC alarms you? (1 time out 3, 2 times out of 5, ...)

Created on May 10, 2016 1:08:54 PM by Arne Seifert [Paessler Support]




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