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Prompt for Reason for outage after sensor has recovers

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Can PRTG prompt administrators to input Reason for last outages after sensor has recovered if the sensor was not paused during the period of outage

eventlog sensor sensor-history

Created on May 11, 2016 6:31:07 AM by  ruflxs (10) 1



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Hi there,

You can use the comments tab of every object to enter a text. This will allow every administrator to document the fixes which were applied to the sensor.

Best regards, Felix

Created on May 12, 2016 1:39:14 PM by  Felix Saure [Paessler Support]

Last change on May 12, 2016 1:39:30 PM by  Felix Saure [Paessler Support]



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I need to differentiate between scheduled downtime and unscheduled outages due to various reasons. At times the administrator is not aware of the scheduled downtime and cannot put the server under scheduled maintenance. Only after investigation the PRTG administrator gets to know that the reason.

Can the administrator mark periods of sensor data as scheduled downtime and other reasons. This can help measure the availability percentage of the system or service.

Created on May 13, 2016 7:12:00 AM by  ruflxs (10) 1



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It will not be possible to define maintenance windows for events in the past, these events need to be configured before the outage. Manipulating historic data would affect the overall downtime and would make SLA contracts, i.e. for MSPs, not reliable.

Best regards, Felix

Created on May 13, 2016 10:57:40 AM by  Felix Saure [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.