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Probe problem

Votes:

0

Hi,

If I install a probe I get a message on my PRTG system that a new probe has been found. Once I click accept. It show disconnected and can't connect. The error log from the probe looks like this.

5/23/2016 2:56:58 PM Start Connection
5/23/2016 2:56:58 PM Start Done
5/23/2016 2:57:03 PM Connect from  to <public IP address>
5/23/2016 2:57:03 PM Connect from  to 172.16.1.122:23560
5/23/2016 2:57:03 PM TCP connected from 192.168.1.60:64540 to <public IP address>
5/23/2016 2:57:03 PM State changed to connected (<public IP address>)
5/23/2016 2:57:04 PM Connected
5/23/2016 2:57:09 PM Send Login
5/23/2016 2:57:09 PM Local: 5/23/2016 2:57:09 PM UTC: 5/23/2016 12:57:09 PM
5/23/2016 2:57:09 PM Login OK: Welcome to PRTG
5/23/2016 2:57:13 PM New Cluster Connection Info: 172.16.1.121:23560
5/23/2016 2:57:13 PM Try to Create new Connection
5/23/2016 2:57:23 PM Create new Connection
5/23/2016 2:57:24 PM Socket Error # 10060  Connection timed out. (will keep trying)
5/23/2016 2:57:24 PM Try to Create new Connection
5/23/2016 2:57:28 PM State changed to disconnected (172.16.1.121:23560)
5/23/2016 2:57:33 PM Connect from  to 172.16.1.121:23560
5/23/2016 2:57:34 PM Create new Connection
5/23/2016 2:57:44 PM Connect from  to 172.16.1.122:23560
5/23/2016 2:57:54 PM Socket Error # 10060  Connection timed out. (will keep trying)
5/23/2016 2:57:54 PM Try to Create new Connection
5/23/2016 2:58:04 PM Create new Connection
5/23/2016 2:58:05 PM Try to Create new Connection
5/23/2016 2:58:14 PM Connect from  to 172.16.1.121:23560
5/23/2016 2:58:14 PM Create new Connection
5/23/2016 2:58:24 PM Connect from  to 172.16.1.122:23560
5/23/2016 2:58:35 PM Try to Create new Connection
5/23/2016 2:58:45 PM Create new Connection
5/23/2016 2:58:45 PM Try to Create new Connection
5/23/2016 2:58:55 PM Connect from  to 172.16.1.121:23560
5/23/2016 2:58:55 PM Create new Connection
5/23/2016 2:59:05 PM Connect from  to 172.16.1.122:23560
5/23/2016 2:59:16 PM Try to Create new Connection
5/23/2016 2:59:26 PM Create new Connection
5/23/2016 2:59:26 PM Try to Create new Connection

connection probe prtg

Created on May 23, 2016 1:11:45 PM

Last change on May 24, 2016 6:33:53 AM by Felix Saure [Paessler Support]



1 Reply

Accepted Answer

Votes:

0

Hi Commitment,

I edited your post to remove the public IP addresses from the log files.

The Remote Probe will receive the IP addresses of the Setup > System Administration > Cluster table. Exchange the IP addresses with the DNS names of the Cluster Nodes. Internally, these DNS names will be resolved to the private IP addresses, externally, they will be resolved to the public IP address of the gateway.

You might need to enter the DNS name / Public IP address once on the Remote Probe to establish the first connection. This can be done via the PRTG Administrator Tool on the Remote Probe Host.

Best regards, Felix

Created on May 24, 2016 6:37:08 AM by Felix Saure [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.