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Scan Exception

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The last 2 days, I have been greeted in the morning by all status ok devices(which should be green) with state unknown (grey). Any devices that have alarms are correctly coloured and if I clear the alarm problems, they update to status unknown.

When I checked the PRTG Probe Log, I can see "Scan Exception: Access Violation at address 0041703D in module 'PRTG Probe.exe' Write of address 00000000 (position=33)" at the time that the data for the unkown devices drops off.

Trying to stop the Probe service using the admin tool fails with a timeout, and the admin tool freezes.

I can resolve the problem by ending the process using task manager, then restarting the admin tool and using that to restart the probe service.

I want to find out why the problem is occurring and how to stop it, please.

access-violation probe prtg

Created on Jun 15, 2016 8:49:06 AM

Last change on Jun 17, 2016 10:30:31 AM by Luciano Lingnau [Paessler]



1 Reply

Votes:

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Hello duckettc,
thank you for your post.

  • Which version of PRTG are you running and which sensor types do you use?
  • We will need a full support bundle to compare Core/Probe logs and check what could be happening, this could be a bug in PRTG but could also be related to custom sensors or other issues.

Please contact us from within PRTG via a Support Bundle and we'll be able to investigate.

Best regards,

Created on Jun 17, 2016 10:32:50 AM by Luciano Lingnau [Paessler]




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