We have an access layer switch with a fault on one of its ports. The fault has been acknowledged in PRTG, turning it from a bright red colour to a dim red colour.
The group the device is located within is then paused as part of a change completed a few days later. We use the outage window for 2 hours. When the outage is lifted, the fault is no longer acknowledged. This is an issue for us as we then get emails to confirm that a device is down, which is a duplicate of tickets we already have.
How can we resolve this?