What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
300.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Updateing PRTG and Adding New License Key

Votes:

0

Your Vote:

Up

Down

I have just renewed my PRTG maintenance / support contract and received a new license key. I am currently running the following level of software:

PRTG VersionPRTG Network Monitor 14.4.12.3510 x64 Auto-Update StatusVersion 14.4.12.3510 successfully installed Operating SystemWindows Server 2012 (6.2.2 Build 9200 ), 4 CPUs (Quad x64 Model 46 Step 6), code page "Windows-1252", on "MICROSOFT VIRTUAL DISK" Server Time6/28/2016 3:01:08 PM (UTC-05:00) Server CPU Load10% UsernameTodd Knower Browser Mozilla Firefox (Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0)

Do I run auto update, enter the new key, and / or in what order do I do this?

thanks, tk

key upgrade

Created on Jun 28, 2016 7:02:57 PM by  tknower (11) 1



1 Reply

Votes:

0

Your Vote:

Up

Down

Hello,

Thank you very much for your KB-Post. Yes, with a new license key, please first Enter it into the application and make sure the license is successfully activated. Once this then is accomplished, you can use the Auto-Update to get the latest version of PRTG.

best regards.

Created on Jun 29, 2016 11:29:41 AM by  Torsten Lindner [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.