What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

MapQuest Error: direct tile access has been discontinued

Votes:

0

My maps are not shown.

Instead the map shows a message with "As of July 11, 2016 direct tile access has been discontinued" and a link to:

http://devblog.mapquest.com/2016/06/15/modernization-of-mapquest-results-in-changes-to-open-tile-access/

error map mapquest

Created on Jul 12, 2016 3:41:05 PM

Last change on Jul 14, 2016 6:54:41 PM by Luciano Lingnau [Paessler]



Best Answer

Accepted Answer

Votes:

0

News: We've released a new Stable version which addresses the issue. Please review our release-notes:

July 12th 2016 – Version 16.3.24.4969/4970

IMPORTANTGEO MAPSWe are currently rerouting the map requests from MapQuest to Nokia Maps.

Updating to the version above will get your maps working again (with Nokia Maps instead of MapQuest). For further details:

As of now you can use the Auto-Update to update to the version above or later.

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Jul 13, 2016 12:10:16 PM by Luciano Lingnau [Paessler]



5 Replies

Votes:

0

Hi Pablo,

Please check this thread for further information about the issue :)

Created on Jul 13, 2016 8:15:12 AM by Stephan Linke [Paessler Support]



Votes:

0

Hi,

MapQuest has changed the API for the maps requiring an API key to use it.

Right now the solution is change the maps to Nokia maps.

Created on Jul 13, 2016 8:16:15 AM



Accepted Answer

Votes:

0

News: We've released a new Stable version which addresses the issue. Please review our release-notes:

July 12th 2016 – Version 16.3.24.4969/4970

IMPORTANTGEO MAPSWe are currently rerouting the map requests from MapQuest to Nokia Maps.

Updating to the version above will get your maps working again (with Nokia Maps instead of MapQuest). For further details:

As of now you can use the Auto-Update to update to the version above or later.

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Jul 13, 2016 12:10:16 PM by Luciano Lingnau [Paessler]



Votes:

0

If we are stuck (for a time) on an older version and simply change the maps provider over to Nokia Maps, should that work? We did make that change on our one site and are still not getting map tiles. I just wanted to check to see if we should get Nokia Maps on v15.3.17.2996 or if the upgrade to 16.3.24.4970 is necessary to get Nokia maps working outright.

Thanks, Todd

Created on Jul 18, 2016 8:18:19 PM



Votes:

0

It should work with older versions as well, you may have to clear your browser cache in order for it to be displayed properly :)

Created on Jul 19, 2016 8:13:49 AM by Stephan Linke [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.