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Metrics for managing staff

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Hi,

I want to be easily able to report on the average time taken to acknowledge an alarm. This is a key performance measure for my Operations team.

Ideally i would like; Set filter for Between 9am and 6pm Total alarms in this period Average response time Maximum response time Number of responses >5 minutes Number of responses great than 10 minutes

logs prtg reporting

Created on Jul 31, 2016 11:34:01 AM



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Unfortunately, reporting on those metrics isn't possible in PRTG. It may be possible however to use the API and a custom script (which you have to come up with) to calculate what you need. That will probably include some user, time and date parsing. Not an easy one, sorry!

Created on Aug 1, 2016 10:28:38 AM by Stephan Linke [Paessler Support]




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