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Contact Support button: via unsafe SSLV3 ?



Within PRTG via the Contact Support button it's possible to make a Support call and upload log files etc. which is very handy

It seems this is working via https://api.prtgcloud.com:443 but only via the unsafe SSLV3 protocol SSLV3 is of course blocked by our Security department

Is there a way to enforce TLSv1.0 / 1.1 / 1.2 for the Contact Support feature ?

contact-b-utton sslv3 tlsv1-0 tlsv1-1 tlsv1-2

Created on Aug 17, 2016 1:03:20 PM

1 Reply




Thank you for your KB-Post. "api.prtgcloud.com:443" should only use TLS 1.x. Can you share a screenshot where we can see that SSLv3 is still possible?

best regards.

Created on Aug 19, 2016 12:29:30 PM by  Torsten Lindner [Paessler Support]

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