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PRTG - Log in by Active Directory integration

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We have a customer that have a try to log in in PRTG with his own user and password of Active Directory and when his does every time PRTG first show a pop-up "ASK A QUESTION OR GIVE US YOUR FEEDBACK"with some information to complete. Does is possible to eliminate this pop-up?

active-directory login prtg

Created on Aug 24, 2016 4:11:54 PM by  Alejandro Vazquez (0) 1



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Hello Alejandro,

Which exact PRTG version are you using? Please send us a screenshot showing the issue to support@paessler.com Please refer to this kb-article.

Created on Aug 25, 2016 11:41:25 AM by  Jochen Greger [Paessler Support]



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Hello,

A few hours ago I send the screenshot. The version installed PRTG is 16.3

Created on Aug 26, 2016 5:25:58 PM by  Alejandro Vazquez (0) 1



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Thank you, i received the screenshot.

Which default Homepage URL within the User Settings under User Accounts is used for this user account?

Created on Aug 29, 2016 11:47:14 AM by  Jochen Greger [Paessler Support]



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Homepage it is PRTG by default has. This pop-up it is generate to all user that log-in with this own Active Directorys credential.

Created on Aug 29, 2016 5:53:03 PM by  Alejandro Vazquez (0) 1



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Hello,

If it´s a commercial PRTG version it´s possibible to hide the pop-up. Please open a support ticket (support@paessler.com), refer to this case so we can send you stap by step instruction to hide the popup.

If your customer is using a PRTG trial / Freeware version unfortunataly, the popup can not be disabled.

Created on Sep 5, 2016 7:39:25 AM by  Jochen Greger [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.