What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

PRTG - Log in by Active Directory integration

Votes:

0

We have a customer that have a try to log in in PRTG with his own user and password of Active Directory and when his does every time PRTG first show a pop-up "ASK A QUESTION OR GIVE US YOUR FEEDBACK"with some information to complete. Does is possible to eliminate this pop-up?

active-directory login prtg

Created on Aug 24, 2016 4:11:54 PM



5 Replies

Votes:

0

Hello Alejandro,

Which exact PRTG version are you using? Please send us a screenshot showing the issue to [email protected] Please refer to this kb-article.

Created on Aug 25, 2016 11:41:25 AM by [email protected]



Votes:

0

Hello,

A few hours ago I send the screenshot. The version installed PRTG is 16.3

Created on Aug 26, 2016 5:25:58 PM



Votes:

0

Thank you, i received the screenshot.

Which default Homepage URL within the User Settings under User Accounts is used for this user account?

Created on Aug 29, 2016 11:47:14 AM by [email protected]



Votes:

0

Homepage it is PRTG by default has. This pop-up it is generate to all user that log-in with this own Active Directorys credential.

Created on Aug 29, 2016 5:53:03 PM



Votes:

0

Hello,

If it´s a commercial PRTG version it´s possibible to hide the pop-up. Please open a support ticket ([email protected]), refer to this case so we can send you stap by step instruction to hide the popup.

If your customer is using a PRTG trial / Freeware version unfortunataly, the popup can not be disabled.

Created on Sep 5, 2016 7:39:25 AM by [email protected]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.