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NetFlow9 Sensor not receiving data after update

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We have a Netflow9 sensor configured, which has stopped working, since updating PRTG software to the latest version.

I have run a Wireshark trace, and can see that the Netflow packets are being sent to the PRTG server.

after-upgrading netflow sensor

Created on Sep 12, 2016 4:01:14 PM



1 Reply

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Hello,

Thank you for your KB post.

We will need some information and screenshots from your PRTG, so please open a support ticket and we will continue troubleshooting there. Please refer to this KB article in the ticket.

Please provide us the following information in the ticket:

- the screenshots of the Netflow sensor,

- the results from the Netflow V9 Tester.

Best regards

Created on Sep 13, 2016 12:34:16 PM by Isidora Jeremic [Paessler Support]




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