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Simple SNMP Sensor on External DrayTek Router

Votes:

0

I want to start rolling out PRTG to all of our clients to monitor Internet and Bandwidth.

I keep running into issues when trying to add the SNMP Sensor. I specify the external IP (188.39.102.170) of my client but get the error:

Sensor does not get response from device. SNMP credentials are wrong or device does not support the required uptime OID (1.3.6.1.2.1.1.3.0) for traffic sensors. This OID is mandatory by the SNMP RFC. Check SNMP access rights or contact device vendor. (code: PE244)

The DrayTek has SNMP enabled but not sure what else to configure PRTG's end or on the DrayTek?

If we can get this working this would be huge for the company and would buy the full product if I can get this working.

draytek prtg snmp-sensor

Created on Oct 7, 2016 3:24:12 PM



5 Replies

Votes:

0

Hello,

Thank you for your KB-Post. Please use our SNMP Tester, run it on the PRTG Host (or host of the Remote Probe), and perform a "Read Device Uptime" and then a "Scan available standard interfaces" against the target device. Which results do you get in the Tester? Please send us the result logfile from the Tester.

best regards.

Created on Oct 10, 2016 11:15:51 AM by Torsten Lindner [Paessler Support]



Votes:

0

Hi,

I ran the test on the clients server:

----------------------- New Test -----------------------
Paessler SNMP Tester 5.2.3 Computername: AUDSRV2K8 Interface: (192.168.0.5, 192.168.0.55)
10/10/2016 15:08:05 (5 ms) : Device: 
10/10/2016 15:08:05 (7 ms) : SNMP V3
10/10/2016 15:08:05 (9 ms) : Uptime
10/10/2016 15:08:09 (4083 ms) : SNMP Datatype: ASN_PRIMITIVE
10/10/2016 15:08:10 (4276 ms) : -------
10/10/2016 15:08:10 (4723 ms) : DISMAN-EVENT-MIB::sysUpTimeInstance = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds )
10/10/2016 15:08:14 (8995 ms) : SNMP Datatype: ASN_PRIMITIVE
10/10/2016 15:08:15 (9400 ms) : HOST-RESOURCES-MIB::hrSystemUptime.0 = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds )
10/10/2016 15:08:15 (9405 ms) : Done


----------------------- New Test -----------------------
Paessler SNMP Tester 5.2.3 Computername: AUDSRV2K8 Interface: (192.168.0.5, 192.168.0.55)
10/10/2016 15:08:49 (11 ms) : Device: 
10/10/2016 15:08:49 (17 ms) : SNMP V2c
10/10/2016 15:08:49 (111 ms) : Uptime
10/10/2016 15:08:51 (2127 ms) : SNMP Datatype: ASN_PRIMITIVE
10/10/2016 15:08:51 (2134 ms) : -------
10/10/2016 15:08:51 (2140 ms) : DISMAN-EVENT-MIB::sysUpTimeInstance = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds )
10/10/2016 15:08:53 (4162 ms) : SNMP Datatype: ASN_PRIMITIVE
10/10/2016 15:08:53 (4253 ms) : HOST-RESOURCES-MIB::hrSystemUptime.0 = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds )
10/10/2016 15:08:53 (4263 ms) : Done

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Client router is a Draytek and SNMP is enabled. Everytime I try and add the sensor it just bombs out.

Created on Oct 10, 2016 2:13:01 PM

Last change on Oct 11, 2016 7:53:00 AM by Torsten Lindner [Paessler Support]



Votes:

0

External IP of me: 81.19.178.18 SNMP Enabled on Clients DrayTek.

TEST RESULTS:

----------------------- New Test -----------------------
Paessler SNMP Tester 5.2.3 Computername: AHCFS Interface: (192.168.1.5)
10/10/2016 15:56:17 (1 ms) : Device:
10/10/2016 15:56:17 (2 ms) : SNMP V3
10/10/2016 15:56:17 (3 ms) : Uptime
10/10/2016 15:56:21 (4072 ms) : SNMP Datatype: ASN_PRIMITIVE
10/10/2016 15:56:21 (4073 ms) : -------
10/10/2016 15:56:21 (4074 ms) : DISMAN-EVENT-MIB::sysUpTimeInstance = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds )
10/10/2016 15:56:25 (8096 ms) : SNMP Datatype: ASN_PRIMITIVE
10/10/2016 15:56:25 (8097 ms) : HOST-RESOURCES-MIB::hrSystemUptime.0 = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds )
10/10/2016 15:56:25 (8098 ms) : Done


----------------------- New Test -----------------------
Paessler SNMP Tester 5.2.3 Computername: AHCFS Interface: (192.168.1.5)
10/10/2016 15:56:42 (8 ms) : Device: 
10/10/2016 15:56:42 (13 ms) : SNMP V3
10/10/2016 15:56:42 (18 ms) : Scaninterfaces
Scanning Standard Interfaces...
10/10/2016 15:56:42 Start Scan
10/10/2016 15:56:42 Host: 81.19.178.18
10/10/2016 15:56:42 Community: public
10/10/2016 15:56:42 SNMP Version: V3
10/10/2016 15:56:42 Delay: 0
10/10/2016 15:56:42 Force32: No
10/10/2016 15:56:42 Single Get: No
10/10/2016 15:56:42 GET: 1.3.6.1.2.1.1.3.0
10/10/2016 15:56:42 Try 1
10/10/2016 15:56:42 DoRequest 0
10/10/2016 15:56:42 Init Session
10/10/2016 15:56:42 Host: 81.19.178.18:161
10/10/2016 15:56:42 Timeout: 2000000
10/10/2016 15:56:42 Version: 3
10/10/2016 15:56:42 Open Session
10/10/2016 15:56:42 Send Request
10/10/2016 15:56:42 Send Done
10/10/2016 15:56:42 Start 64720104
10/10/2016 15:56:44 Done 64720104 Status=1
10/10/2016 15:56:44 Other Error: 1 -24 Timeout
10/10/2016 15:56:44 DoRequest 1
10/10/2016 15:56:44 Init Session
10/10/2016 15:56:44 Host: 81.19.178.18:161
10/10/2016 15:56:44 Timeout: 2000000
10/10/2016 15:56:44 Version: 3
10/10/2016 15:56:44 Open Session
10/10/2016 15:56:44 Send Request
10/10/2016 15:56:44 Send Done
10/10/2016 15:56:44 Start 67800296
10/10/2016 15:56:46 Done 67800296 Status=1
10/10/2016 15:56:46 Other Error: 1 -24 Timeout
10/10/2016 15:56:46 Try 2
10/10/2016 15:56:46 DoRequest 0
10/10/2016 15:56:46 Init Session
10/10/2016 15:56:46 Host: 81.19.178.18:161
10/10/2016 15:56:46 Timeout: 2000000
10/10/2016 15:56:46 Version: 3
10/10/2016 15:56:46 Open Session
10/10/2016 15:56:46 Send Request
10/10/2016 15:56:46 Send Done
10/10/2016 15:56:46 Start 67800296
10/10/2016 15:56:48 Done 67800296 Status=1
10/10/2016 15:56:48 Other Error: 1 -24 Timeout
10/10/2016 15:56:48 DoRequest 1
10/10/2016 15:56:48 Init Session
10/10/2016 15:56:48 Host: 81.19.178.18:161
10/10/2016 15:56:48 Timeout: 2000000
10/10/2016 15:56:48 Version: 3
10/10/2016 15:56:48 Open Session
10/10/2016 15:56:48 Send Request
10/10/2016 15:56:48 Send Done
10/10/2016 15:56:49 Start 64654568
10/10/2016 15:56:51 Done 64654568 Status=1
10/10/2016 15:56:51 Other Error: 1 -24 Timeout
10/10/2016 15:56:51 Try 3
10/10/2016 15:56:51 DoRequest 0
10/10/2016 15:56:51 Init Session
10/10/2016 15:56:51 Host: 81.19.178.18:161
10/10/2016 15:56:51 Timeout: 2000000
10/10/2016 15:56:51 Version: 3
10/10/2016 15:56:51 Open Session
10/10/2016 15:56:51 Send Request
10/10/2016 15:56:51 Send Done
10/10/2016 15:56:51 Start 64654568
10/10/2016 15:56:53 Done 64654568 Status=1
10/10/2016 15:56:53 Other Error: 1 -24 Timeout
10/10/2016 15:56:53 DoRequest 1
10/10/2016 15:56:53 Init Session
10/10/2016 15:56:53 Host: 81.19.178.18:161
10/10/2016 15:56:53 Timeout: 2000000
10/10/2016 15:56:53 Version: 3
10/10/2016 15:56:53 Open Session
10/10/2016 15:56:53 Send Request
10/10/2016 15:56:53 Send Done
10/10/2016 15:56:53 Start 64589032
10/10/2016 15:56:55 Done 64589032 Status=1
10/10/2016 15:56:55 Other Error: 1 -24 Timeout
10/10/2016 15:56:55 Try 4
10/10/2016 15:56:55 DoRequest 0
10/10/2016 15:56:55 Init Session
10/10/2016 15:56:55 Host: 81.19.178.18:161
10/10/2016 15:56:55 Timeout: 2000000
10/10/2016 15:56:55 Version: 3
10/10/2016 15:56:55 Open Session
10/10/2016 15:56:55 Send Request
10/10/2016 15:56:55 Send Done
10/10/2016 15:56:55 Start 64589032
10/10/2016 15:56:57 Done 64589032 Status=1
10/10/2016 15:56:57 Other Error: 1 -24 Timeout
10/10/2016 15:56:57 DoRequest 1
10/10/2016 15:56:57 Init Session
10/10/2016 15:56:57 Host: 81.19.178.18:161
10/10/2016 15:56:57 Timeout: 2000000
10/10/2016 15:56:57 Version: 3
10/10/2016 15:56:57 Open Session
10/10/2016 15:56:57 Send Request
10/10/2016 15:56:58 Send Done
10/10/2016 15:56:58 Start 64589032
10/10/2016 15:57:00 Done 64589032 Status=1
10/10/2016 15:57:00 Other Error: 1 -24 Timeout
10/10/2016 15:57:00 Try 5
10/10/2016 15:57:00 DoRequest 0
10/10/2016 15:57:00 Init Session
10/10/2016 15:57:00 Host: 81.19.178.18:161
10/10/2016 15:57:00 Timeout: 2000000
10/10/2016 15:57:00 Version: 3
10/10/2016 15:57:00 Open Session
10/10/2016 15:57:00 Send Request
10/10/2016 15:57:00 Send Done
10/10/2016 15:57:00 Start 64589032
10/10/2016 15:57:02 Done 64589032 Status=1
10/10/2016 15:57:02 Other Error: 1 -24 Timeout
10/10/2016 15:57:02 DoRequest 1
10/10/2016 15:57:02 Init Session
10/10/2016 15:57:02 Host: 81.19.178.18:161
10/10/2016 15:57:02 Timeout: 2000000
10/10/2016 15:57:02 Version: 3
10/10/2016 15:57:02 Open Session
10/10/2016 15:57:02 Send Request
10/10/2016 15:57:02 Send Done
10/10/2016 15:57:02 Start 64589032
10/10/2016 15:57:04 Done 64589032 Status=1
10/10/2016 15:57:04 Other Error: 1 -24 Timeout
Result: #O244

Found standard interfaces:
No standard interfaces found

Created on Oct 10, 2016 2:58:09 PM

Last change on Oct 11, 2016 7:53:30 AM by Torsten Lindner [Paessler Support]



Votes:

0

I have even tried configuring V3 but this still didnt work.

I am running out of ideas why I cannot get SNMP working. I can however get PING sensor working but SNMP is what I need.

Created on Oct 10, 2016 3:07:12 PM



Votes:

0

You are right, none of the SNMP Scans were successful. Just to check, I noticed you were doing the scans against the WAN interface of the router? Is that definitively enabled? Maybe check directly with Drytek?

Created on Oct 11, 2016 7:54:34 AM by Torsten Lindner [Paessler Support]




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