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Recover the setup files and license

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Hi, I need to change the Prtg from the server that is actually installed, but the old system administrator didn't leave the setup files nor the serial, how can I get this?

activation installer license prtg

Created on Oct 18, 2016 8:32:20 PM by  msepulveda (0) 1

Last change on Oct 19, 2016 7:37:03 AM by  Luciano Lingnau [Paessler]



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Hi there.

You can find this within PRTG's web-interface. Within PRTG, head to Setup > PRTG Status. The're you'll locate the following information:

LICENSING

License NameFoo Bar Comapny
License KeyXXXXXX-XXXXXX ... ABCD-EF1234
Licensed EditionPRTG Network Monitor 2500
Activation StatusActivation OK.
Current Activation Stamp16.4.-N123456789-A123456B-C123456D-E1234567 (125)
Software MaintenanceDays remaining: 324 (Last Check: [2 h 31 m ago])
Number of Sensors2500

If you're unable to log-in or if your account does not have the required access level (Administrator), check the following KB-Post to reset the prtgadmin's password:

You can contact us with the license information above and we'll be able to confirm the license status/owner/e-mail. Additionally, you can locate the installer for the currently running version in these folders on your current server:

  • C:\Program Files (x86)\PRTG Network Monitor\PRTG Installer Archive\
  • C:\Program Files (x86)\PRTG Network Monitor\prtg-installer-for-distribution\


Best Regards,
Luciano Lingnau [Paessler Support]

Created on Oct 19, 2016 7:45:42 AM by  Luciano Lingnau [Paessler]

Last change on Oct 19, 2016 7:46:01 AM by  Luciano Lingnau [Paessler]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.