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Error messages in some sensors

Votes:

0

In the last time we got sometimes in some sensors error messages like

"Access violation at address 3FF7F6E5 in module 'PRTG Probe.exe'. Execution of address 3FF7F6E5"

In my opinion this messages occurs until our update to the last version of PRTG.

Actual version16.4.27.6720
Previous Version16.2.23.3270

Probe restart and even restart of monitored host makes no difference.

Kind regards
Ingo Asche
Barclaycard Hamburg

error prtg wmi-process-sensor

Created on Oct 20, 2016 6:54:40 AM

Last change on Oct 21, 2016 10:56:56 AM by Luciano Lingnau [Paessler]



1 Reply

Votes:

0

Hello Mr. Asche,
thank you for your KB-Post and feedback.

May I kindly ask that you contact us via a Support Ticket ? I ask this because we'll need to review your system's logs for further analysis before being able to suggest any troubleshooting/solutions.

You may also submit the support ticket directly via a Support Bundle from within PRTG.

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Oct 21, 2016 11:00:59 AM by Luciano Lingnau [Paessler]




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