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How to Auto-Acknowledge only a Specific Error Condition



I stage daily backups to an internal HDD on a machine with a remote probe. I have added a WMI HDD Health Sensor to monitor the SMART Data. Once backups are staged and then copied away, the disk spins down, at which point the sensor reports a PE013 error. I have defined an Auto-Acknowledge which works fine - the problem is it acknowledges ANY error condition and hence there is no way to diffentiate between a powered down drive and a SMART error.

How can I either tell PRTG to ignore a PE013 error on this sensor, or modify the Auto-Acknowledge so that it only acknowledges a PE013 error and to define an email notification for any error other than PE013?

auto-acknowledge hdd pe013

Created on Oct 27, 2016 8:49:50 AM

1 Reply



Hello PRBUK,

Actually it is not possible to differentiate between a PE0113 error and any other error condition, I´m afraid.

Regards, Sven

Created on Oct 28, 2016 11:24:10 AM by  Sven Roggenhofer [Paessler Technical Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.