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PRTG Remote Probe crash

Votes:

0

Hi

One of mine REmote proble, keep crash. I could provide you with the systems log

The PRTG Probe Service service terminated unexpectedly. It has done this 7 time(s).

Faulting application name: PRTG Probe.exe, version: 16.4.27.6846, time stamp: 0x580a1b4f Faulting module name: PRTG Probe.exe, version: 16.4.27.6846, time stamp: 0x580a1b4f Exception code: 0xc0000005 Fault offset: 0x002ed777 Faulting process id: 0xf9c Faulting application start time: 0x01d23a61fa85ed07 Faulting application path: C:\Program Files (x86)\PRTG Network Monitor\PRTG Probe.exe Faulting module path: C:\Program Files (x86)\PRTG Network Monitor\PRTG Probe.exe Report Id: 034da758-a65d-11e6-8fd1-00155da84743

I can't see anything in the systemslog other than it says WMIService restart. is this normal? Could we enable debug logs, somehow?

09-11-2016 09:19:48 Local: 09-11-2016 09:19:48 UTC: 09-11-2016 08:19:48 09-11-2016 09:19:48 Login OK: Welcome to PRTG 09-11-2016 09:20:12 WMIService restart 1 09-11-2016 09:31:10 WMIService restart 1 09-11-2016 09:42:10 WMIService restart 1 09-11-2016 09:53:10 WMIService restart 1 09-11-2016 10:04:10 WMIService restart 1 09-11-2016 10:15:10 WMIService restart 1 09-11-2016 10:29:34 09-11-2016 10:29:34 PRTG Probe V16.4.27.6846

Regards Kenneth Dalbjerg

crash probe prtg remote

Created on Nov 9, 2016 9:43:19 AM



2 Replies

Votes:

0

Hello Kenneth,

A new version (16.4.27.6984/6985) was released today addressing WMI issues. Update to this version using Auto-Update in PRTG.

Kind regards,

Erhard

Created on Nov 9, 2016 11:35:31 AM by Erhard Mikulik [Paessler Support]



Votes:

0

Thx. I have updated it, then we have to wait to see if it crash again.

Created on Nov 9, 2016 1:28:10 PM




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