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Why does the Enterprise Console show a “No Disk” error?

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When I start the Enterprise Console on my computer, I get the error message There is no disk in the drive. Please insert a disk into drive D:.

EC No Disk Error

This “PRTG Enterprise Console.exe - No Disk” error also appears every time I eject a CD or DVD from my local computer. It is almost impossible to close this error message box, no matter if I click “Cancel”, “Try Again”, or “Continue”. Does PRTG and the Enterprise Console cause the “no disk” error or is there another reason? How can I fix this disk drive error when using the EC?

enterprise-console error error-messages prtg prtg-desktop reghack registry windows

Created on Nov 16, 2016 3:06:24 PM by  Gerald Schoch [Paessler Support]

Last change on May 10, 2019 6:21:39 AM by  Maike Behnsen [Paessler Support]



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This article applies to PRTG Network Monitor 16 or later

“No Disk” Error with the Enterprise Console


UPDATE: We have a new alternative interface that you can use to connect to the PRTG core server and manage your entire network! Try out the PRTG Desktop app for fast access to your data and easy-to-use multi-core monitoring management.


The error message There is no disk in the drive. Please insert a disk into drive D:. is neither a bug in the PRTG Enterprise Console (EC) nor originally caused by the EC. This “no disk” error is a known issue that is generated by the Windows system on which you run your EC and may appear on computers with removable hard disk drives or USB multi-card readers.

Unfortunately, the root cause is not easy to identify, because the error may only happen from time to time and is not reproducible on every system.

Fixing the “No Disk” Error

Although this error is not a big problem in most cases, it can be really annoying. Because it is caused by the Windows computer, we cannot easily provide a fix for the Enterprise Console itself (we will consider this issue for future PRTG desktop clients, though).

However, you can configure your local computer to avoid this error message while you are working with the PRTG Enterprise Console: disable the “no disk” error message by editing the Windows registry.

Steps to Go

Caution: Please backup your system before manipulating the Windows registry!

  1. Open the registry editor and navigate to the following subkey: \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows
  2. Double-click the DWORD ErrorMode to modify its value.
  3. Change the Value of ErrorMode to 2 and click OK to save it.

With this registry hack Windows will not generate the “no disk” error message again.

For more details about this issue, please see the article Fixing the “There is no disk in the drive Error” on sleeter.com.

Created on Nov 16, 2016 3:09:32 PM by  Gerald Schoch [Paessler Support]

Last change on May 10, 2019 6:20:10 AM by  Maike Behnsen [Paessler Support]



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This error occurs if there is "AutoPlay" for "Software an games" enabled and you insert a CD that autoruns. Go to "Control Panel" --> "AutoPlay" and select in "Software an games" --> "Ask me every time" This applies to Windows 7 OS.

Created on Jan 16, 2017 3:05:01 PM by  Stavros (0) 1

Last change on May 19, 2017 9:56:46 AM by  Torsten Lindner [Paessler Support]



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The libraries get hung up. I find a reboot fixes the problem. I'm not a fan of turning off warnings so just rebooting whenever this happens fixes the problem. For me, it only happens if I insert a CD and then eject it - so not very often.

Fully expect this is a PRTG library bug that should be addressed (other application forums on this error indicate such).

Created on Jun 27, 2017 6:29:46 PM by  rayb2001 (0)



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Thank you for the post rayb2001, we aim to fix this in the coming months as par of a larger rework of the Enterprise Console. Please bear with us.

Created on Jun 28, 2017 7:31:28 AM by  Torsten Lindner [Paessler Support]



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A year later and this is STILL not fixed. This is not a windows issue, so don't blame it on Windows. Release a fix, not a work around!!!!!

Created on Nov 27, 2017 6:56:02 PM by  houch80 (0)



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Hello houch80,

Thank you very much for your reply. As my colleague Torsten already wrote, we are currently working on a bigger update for the Enterprise Console.
Unfortunately, there is no ETA that I can provide you with yet, so please follow with the above mentioned workaround in case you encounter the error message.

Thank you,
Sebastian

Created on Nov 27, 2017 9:19:40 PM by  Sebastian Kniege [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.