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Outbound firewall rules for support

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What are the outbound firewall rules needed to allow a PRTG core system to send support tickets and bundles back to Paessler?

firewall prtg support

Created on Nov 17, 2016 11:42:55 PM by  Mike Davis (0) 1



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Hello Mike,
thank you for your reply.

You're absolutely correct. I've double checked and it is currently documented here:

The current URL is:

https://api.prtgcloud.com:443

I will check whenever we're able to add it to the KB-Article that I've linked earlier.



Best Regards,
Luciano Lingnau [Paessler Support]

Created on Nov 21, 2016 9:39:16 AM by  Luciano Lingnau [Paessler Support]



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Hello Mike,
thank you for your KB-Post.

Please refer to the following KB article:

Please note that when using a Proxy it has to be configured within PRTG.

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Nov 18, 2016 8:43:20 AM by  Luciano Lingnau [Paessler Support]



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I've seen that page but it does not show anything related to creating a support ticket or uploading a support bundle.

Created on Nov 18, 2016 4:13:55 PM by  Mike Davis (0) 1



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Hello Mike,
thank you for your reply.

You're absolutely correct. I've double checked and it is currently documented here:

The current URL is:

https://api.prtgcloud.com:443

I will check whenever we're able to add it to the KB-Article that I've linked earlier.



Best Regards,
Luciano Lingnau [Paessler Support]

Created on Nov 21, 2016 9:39:16 AM by  Luciano Lingnau [Paessler Support]



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