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Constant crashes of PRTG Probe service



As the subject says, my PRTG Probe Services crash multiple times a day with the following message in the Event Log

Faulting application name: PRTG Probe.exe, version:, time stamp: 0x58205a26 Faulting module name: unknown, version:, time stamp: 0x00000000 Exception code: 0x00000000 Fault offset: 0x00000000 Faulting process id: 0xd70 Faulting application start time: 0x01d23f1cc5bf599d Faulting application path: C:\Program Files (x86)\PRTG Network Monitor\PRTG Probe.exe Faulting module path: unknown Report Id: 2f82259d-ab1f-11e6-80d3-00505691d02a Faulting package full name: Faulting package-relative application ID:


Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: PRTG Probe.exe P2: P3: 58205a26 P4: StackHash_0f02 P5: P6: 00000000 P7: 00000000 P8: PCH_98_FROM_ntdll+0x0003C7EC P9: YY< P10:

Attached files:

These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PRTG Probe.exe_19a4c78ebefddd9fb30ad52ac4f566f1f31c_ca15c599_029cc36d

Analysis symbol: Rechecking for solution: 0 Report Id: f77c9e7c-ac7f-11e6-80d4-00505691d02a Report Status: 0 Hashed bucket:

crash eventlog probe

Created on Nov 18, 2016 1:13:29 PM

2 Replies




Please forward us a Support Bundle including the system log files for analysis.

This can be done via the "Contact Support" ribbon in the lower right corner of the web interface.

Please refer to this KB-Thread when submitting the Bundle.

best regards.

Created on Nov 21, 2016 9:55:01 AM by  Torsten Lindner [Paessler Support]



Dear Support,

I've sent in a Support Bundle referring to this KB.

Best regards.

Created on Nov 21, 2016 11:18:12 AM

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