What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Acknowledged/Critical sensors inversed

Votes:

0

Hi Support

I have a very weird issue and it seems to be affecting me only amongst my colleagues. My dashboard view started acting strange all of a sudden. It shows that there are 3 critical alarms in the top right corner, however, when I click on it, there are no actual alarms. Also, if any of my colleagues acknowledge an alarm, it shows under "Acknowledged", however my view shows these as green. If we do get any red alarms, they appear green and I cannot acknowledge these myself,i.e. It does not give me the option to do so. I normally use Chrome, but I tried on IE and Firefox but get the same issue. Also tried on another PC. We use Active directory and so I've tried changing my password hoping it would trigger something but still the issue persists. Please help

alarms false prtg

Created on Nov 26, 2016 8:01:38 PM



Best Answer

Accepted Answer

Votes:

0

Hi Felix

I restarted the core service. This seemed to have helped. Still a strange issue though

Created on Mar 24, 2017 8:00:08 AM



2 Replies

Votes:

0

Hello Flame,

Which user access rights does your account have? The view of particular sensors can be restricted for read only and write users. This is also described here.

First, let one of your colleagues log into PRTG on your workstation. Does the error view work as expected then?

Best regards, Felix

Created on Nov 28, 2016 12:06:41 PM by  Felix Saure [Paessler Support]



Accepted Answer

Votes:

0

Hi Felix

I restarted the core service. This seemed to have helped. Still a strange issue though

Created on Mar 24, 2017 8:00:08 AM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.