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lookup file doesn't load to prtg system



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hi! i created lookup file for my prtg ms sql sensor, but prtg system can't find my file in the list, i tried to load lookups, then restart the prtg service but always the same problem. here is my lookup file:

<?xml version="1.0" encoding="UTF-8"?>
  <ValueLookup id="prtg.standartlookup.trackingids.status" desiredValue="1" xmlns:xsi="" xsi:noNamespaceSchemaLocation="PaeValueLookup.xsd">
      <SingleInt state="Unknown" value="0">
      <SingleInt state="Ok" value="1">
      <SingleInt state="Warning" value="2">
      <SingleInt state="Error" value="3">

lookups ms-sql-sensor prtg

Created on Nov 28, 2016 10:19:29 AM by  vladimirIalama (0) 1

Last change on Nov 28, 2016 11:20:19 AM by  Luciano Lingnau [Paessler Support]

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Hello there,
thank you for your KB-Post.

Please note that the following is not allowed:


The Unknown state is actually the lookup state of "none", it would look like this:


And when the lookup isn't loaded, PRTG will generated a ticket to tell you about it, please access the "Tickets" menu from the web-interface, you may need to switch from "assigned to: me" to "assigned to: anyone"

For more details:

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Nov 28, 2016 11:26:21 AM by  Luciano Lingnau [Paessler Support]

Last change on Nov 28, 2016 11:27:04 AM by  Luciano Lingnau [Paessler Support]

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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.