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Prtg service not retsarting after a weekly reboot on a DELL workstation with Windows 7 SP1

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We have a stand-alone workstation/server that our main probe runs on, a DELL workstation running Windows 7 Pro sp1. We have for sometime setup a task for a weekly reboot. Recently the service although set to automatic failed to start and we lost reporting data during this time. I know we can modify the service for an additional alert etc. Just wondering if any one ha had this happen more or less out of the blue and what you may have done or discovered.

dell-workstation prtg-service windows-7

Created on Nov 29, 2016 5:35:30 PM by  randys (0) 1



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Hm, maybe we should track down the cause of the failed start. Please open up a ticket with [email protected] and send us a support bundle via Setup > Contact Support :)

Created on Nov 30, 2016 11:25:47 AM by  Stephan Linke [Paessler Support]



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Tried to create a support bundle several times but each time it fails.

Created on Dec 7, 2016 6:57:39 PM by  randys (0) 1



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What errorr do you get? You can also zip the Logs (System) folder located in the following path:
C:\ProgramData\Paessler\PRTG Network Monitor\

...and send it to [email protected] with a reference to this thread :)

Created on Dec 8, 2016 9:33:47 AM by  Stephan Linke [Paessler Support]

Last change on Dec 8, 2016 9:34:05 AM by  Stephan Linke [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.