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I cannot activate my commercial licensed version

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I cannot activate my commercial licensed version on my server. The messages are: Activation failed. Activation: Check via activation1.paessler.com, result is \"License too old\. I install on new server and i didn't install on any server before. I search some news that restart server service, but i still cannot activate. The same message. Can you check for me?

active fail prtg

Created on Dec 20, 2016 7:24:05 AM



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Hello hunghm13,

Thank you very much for your KB-Post.

Please open a support ticket. This can be done by clicking on "Contact Paessler Support" in the lower right corner of the web GUI.

Additionally, please forward us a support bundle and enter the Ticket-ID PAE800247 which helps us to associate this case with you.

Thank you very much in advance.

Best regards,
Sven

Created on Dec 20, 2016 7:32:13 AM by Sven Roggenhofer [Paessler Technical Support]




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