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PRTG Network Monitor

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how can i recover my password?



i am newbie in PRTG, i have logged in using a username and password, and entered lots of data in it. now it is not logging with same username and password, i have used forget password option, but i am not getting any mail in my primary email whereas prtg says new password is sent to email. please?

adminhelp password prtg

Created on Jan 4, 2017 1:21:22 PM

2 Replies



Hi there,

We don't store credentials from PRTG installations. Please use PRTG Administration Tool to reset the password of your PRTG administrator account. It's a separate application on the host where PRTG is installed.

Kind regards,


Created on Jan 4, 2017 2:17:31 PM by  Erhard Mikulik [Paessler Support]



Created on Sep 17, 2021 6:36:56 AM

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.