What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

how can i recover my password?

Votes:

0

i am newbie in PRTG, i have logged in using a username and password, and entered lots of data in it. now it is not logging with same username and password, i have used forget password option, but i am not getting any mail in my primary email whereas prtg says new password is sent to email. please?

adminhelp password prtg

Created on Jan 4, 2017 1:21:22 PM



2 Replies

Votes:

0

Hi there,

We don't store credentials from PRTG installations. Please use PRTG Administration Tool to reset the password of your PRTG administrator account. It's a separate application on the host where PRTG is installed.

Kind regards,

Erhard

Created on Jan 4, 2017 2:17:31 PM by  Erhard Mikulik [Paessler Support]



Votes:

0

Created on Sep 17, 2021 6:36:56 AM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.