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Can't access to the web application and Enterprise Console

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Hi,

Recently we lost the access to the web pages administrations. The Enterprise Console can't access to the data. It seem to be the prtg-core service that freeze. I have received a mail from the prtg server, this is the message :

Thread 3056 ran into a deadlock while establishing a writelock on object: TPaeLock with reason: DoOnProbeChange Problem source seems (an) active readlock(s) by: 1. Thread(4204): letReadLock LockReason: tbet

when i try to stop the prtg-core service, windows tell me that the services has make too much time to stop.

Best Regards

access freeze lost prtg-core-server

Created on Jan 18, 2017 10:49:48 AM by  vauban (0) 1



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Hello,

We need some more information and log files from your PRTG. Please open a support ticket so we will continue troubleshooting there. Please refer to this KB article in the ticket.

Thank you

Created on Jan 18, 2017 11:17:40 AM by  Isidora Jeremic [Paessler Support]



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hi,

Thank you for your answers. How open a support ticket ?

Best Regards

Created on Jan 18, 2017 11:34:03 AM by  vauban (0) 1



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Hello,

Please see this page for the instructions: https://www.paessler.com/manuals/prtg/support_contact_support

Created on Jan 18, 2017 11:42:48 AM by  Isidora Jeremic [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.