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Could not find any disk on this device. (code: PE188)

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I get this error when i am trying to add an SNMP HP ProLiant Physical Disk sensor for HP Proliant DL 385 G5 server. Server OS : Windows 2012 R2 HPE Insight Management Agents ver. 10.60.0 HPE Insight Management WBEM Providers for Windows ver.10.60.0 .

SNMP HP ProLiant System Health sensor works without problem.

hp sensor snmp

Created on Jan 20, 2017 9:16:03 PM by  torture13 (0) 1

Last change on Jan 23, 2017 12:13:32 PM by  Sebastian Kniege [Paessler Support]



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Hello torture13,

Thank you very much for your knowledge base post.

Please allow us to review the SNMP results provided by your device, for this we'll need you to download our latest SNMP Tester. Run it on the PRTG Host (or host of the Remote Probe), and perform an "Walk" against the target device using the following OID 1.3.6.1.4.1.232.3.2.5 as parameter.

Kindly configure the Device's IP/Port and SNMP Credentials accordingly. Please send us the resulting log from the Tester.

Best,
Sebastian

Created on Jan 23, 2017 12:17:09 PM by  Sebastian Kniege [Paessler Support]



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Hello Sebastian,

I have tried run from SNMP Tester the OID 1.3.6.1.4.1.232.3.2.5 and I get the

23/1/2017 15:24:57 (33 ms) : SNMP V2c 23/1/2017 15:24:57 (44 ms) : Walk 1.3.6.1.4.1.232.3.2.5 23/1/2017 15:25:02 (5064 ms) : Error: -2003

23/1/2017 15:29:23 (34 ms) : SNMP V2c 23/1/2017 15:29:23 (46 ms) : Walk 1.3.6.1.4.1.232.3.2.5 23/1/2017 15:29:23 (59 ms) : Error: 5

I have configure the SNMP Windows service and have Installed HP WBEM and Insight Agents as well.

Thanks,

Created on Jan 23, 2017 1:28:18 PM by  torture13 (0) 1

Last change on Jan 24, 2017 9:15:03 AM by  Sebastian Kniege [Paessler Support]



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Hello torture13,

May I kindly ask if you change anything between the two walks as they show different outputs:
23/1/2017 15:25:02 (5064 ms) : Error: -2003 vs. 23/1/2017 15:29:23 (59 ms) : Error: 5
Furthermore, please answer the following questions:

  • Please check if a restart of the ProLiant server solves this problem.
  • Does this issue also affects other sensors on that device, or do the sensors work normally?
  • What is the currently configured scanning interval for the sensors on that device?
  • Do standard sensors like "SNMP Traffic" or "SNMP Uptime" also fail?

    Best,
    Sebastian

Created on Jan 24, 2017 9:33:13 AM by  Sebastian Kniege [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.